i have no knowledge about the issue either - i do not use adam monitors. i am in deep love with a certain monitor company - i trust their engineering...end of story for me...
- but here is the issue with adam (and more): ADAM S3X-H owners: does yours rattle?
Gregory, it was adam's job to hire a cfd engineer who had the knowhow to create a monitor that does not rattle.
and i personally know large and small scale manufactures (and company owners, chief engineers...etc) who support their end clients !
and having experience from larger and more complex industries than the audio industry... i have the ability to respect and recognize responsibilities and which company conform with true engineering principles!
University engineering degrees help a lot on understanding engineering principles, ethics and marketing and at the same time be able to generate money.
as i said... for me rattling monitors are banned - if i do not behave like this... it wont be fair for other studio monitor manufactures !
-------- thats why i wrote about it ! it is about balance !
----- sort story - once i ordered one of the most expensive microphones on the planet - it took two years for my product to be according my spec - the manufacturer (via the dealer and the distributor) had my mic back TWICE!
--- another sort story - once i had a problem with a set of hiend studio monitors... i won't name the company but it is 3 bigger and 10x more technical than adam... you know what? not only the company solved my issue... but i also spoke directly with the company owner.
THATS hi end pro audio support.
-- i have another sort story - once i called a well known software company to tell them that i need to clarify hardware compatibility because i was working on a ("no one has ever done this before") hi-end project creating the most powerful DAW on the planet - and one of the replies was ( i will copy and paste it ): "I'd rather invest in a better coffee machine for the studio, than invest in..." - the software company had no idea of what i was talking about.
- the stories try to illustrate HUGE differences between companies.
- i hope that helps
p.s have you ever asked yourself why Europe is going down ? it only 2 every 10 companies that are true their customers and respect overall balance...and i am trying to be optimistic here...
Originally Posted by u b k
It's not actually Adam's job to supply anyone with new monitors, that's the job of the dealer that the customer bought the monitors from.
We're dealing with a traditional sales chain in this case: Adam sells to distributors, distributors sell to dealers, dealers sell to end users.
I know it's a bit counter-intuitive in the internet era where users are able to interface directly with manufacturers, but Adam's customers are Adam dealers, not Adam owners.
Dealers sell the product at a markup, so they make a profit, and in exchange their responsibility is to service and support the customers they make that profit off of. If manufacturers have to provide direct support to everyone that uses their wares, their support costs will skyrocket as will the associated infrastructure, and at that point it becomes unclear what exactly the dealer is there for other than to skim profit as a middleman who disappears the instant someone needs something.
So if Adam users are having issues with their speakers (and I confess I have zero personal knowledge about the situation you're referencing), their dealer should be bending over backwards to get them sorted because that's their job. If they do a crap job of it, then you know who *not* to buy from next time, and *that* is where the responsibility should be placed.
Admittedly, I've got my biases because I'm an end user of api, chandler, phoenix, burl, pelonis etc., but I'm also a manufacturer and I'm friends with many of the guys who run those companies. We're small boutique outfits so we can support our users more readily, but when you're a global juggernaut like Adam you have to rely on your dealers or you'll be snowed under just servicing your customers.
Gregory Scott - ubk