Wunder Audio customer service

[scorpiwoman]

Originally Posted by NathanEldred

I just called Mike at Wunder, it was busy for 10 minutes...called again a 5th time and got thr answering machine (which gives 10 seconds to leave a message). Called back and left a shorter message for Mike to urgently call me back.

Mike called me and is sending me a case. Thanks

[adamcal]

I always say, its not the mistakes you make (up to a point), its how you address them that makes your character.

[AB3]

Since I have had nothing but POSITIVE experiences with Mike over several transactions over several years, I say - give him a chance.

There is no "fire" here in regard to "where there is smoke there is fire."

I have also have transactions with Nathan - and he is top notch with customer service.

Vintage King also handles Wunder Audio including the new CM67s. I know they had 10. Where are the complaints?

Look at all the communications JohnKenn had with Mike. You can find them on this board. I do not recall anything about communication problems.

I love my Wunder CM7, and if I did not, I would call Mike and I would send it to him and he would do something about it. That is the kind of guy he is.

I am not related to him or have anything to do with him other than being a customer just like anyone else.

Sorry others had problems. I believe all of you - but I also believe in giving people a chance now that this has been pointed out.

[JimK]

AB3....

I can't say enough about the customer service at VK... Mike N and Amanda C are unbelievably helpful and go the extra mile to solve ANY issues that come up with gear that they sell.

I had an recent issue with a pretty substantial investment and they really went above and beyond to get me up and running again super fast.

I can't say enough because I was blown away by them.

Jim

[AB3]

I can believe it. Vintage King is a classy outfit. A little off topic - but I wish someone would chime in that bought a Wunder CM67 from Vintage King. I guess I have to start another thread on that.

Originally Posted by JimK

AB3....

I can't say enough about the customer service at VK... Mike N and Amanda C are unbelievably helpful and go the extra mile to solve ANY issues that come up with gear that they sell.

I had an recent issue with a pretty substantial investment and they really went about and beyond to get me up and running again super fast.

I can't say enough because I was blown away by them.

Jim

[Andy Warren]

Great to see W) and Atlas Pro clearly and professionally address what was brought up. Respect.

(And I'm personally excited to hear there will be a Wunder 500 series piece in the summer.)

[dubrichie]

I haven't needed any support or service from Wunder in the 5 or so years that I have owned their products. No issues. Yes, the gain switches make a "pop", but I can live with that.

My 2x PEQ-1 and 2x PAFour sound absolutley fantastic. Tremendous. Magnificent. 10 channels of the preamp and 2 of the EQ, which go very nicely with the same compliment of Dakings = front end sorted.

The one thing I might do though is change the knobs on the EQs; they look very cool, but are not the most practical / are hard to see and set repeatably. Neve knobs would look great on the white(ish) faceplate... when I get round to it!

[Umlaaat]

its kind of sad to see these guys only chiming in when they're put on blast on a public forum. Apparently only responding (in very careful, tactful phrases, accented with exclamation points(!!!)) if their bottom line is being threatened.
There have been a number of complaints of Mike not responding.. some up to years... And if this was a company that sold $350 mics, that'd be one thing.. but mics in the range of $7k, consoles for a quarter million??
For items that cost that much, a single complaint about something as basic as lack of communication (because of an email service?? come on, man) is fvcking ridiculous.

[bobdaspit]

I've always had positive experiences with Mike. PEQ1R owner. The gain switch clicked. Deoxit. No big deal.

[Directimage]

he picks up my phone calls every time

[natpub]

Glad to see this all got handled by Wunder and Atlas. I'd delt with Atlas and Nathan a few times over the years and never had anything but great experience and quality, so I knew something had to be amiss. Looks like alls well that ends well.

[coffeecup77]

Hi,

Originally Posted by Umlaaat

its kind of sad to see these guys only chiming in when they're put on blast on a public forum. Apparently only responding (in very careful, tactful phrases, accented with exclamation points(!!!)) if their bottom line is being threatened.
There have been a number of complaints of Mike not responding.. some up to years... And if this was a company that sold $350 mics, that'd be one thing.. but mics in the range of $7k, consoles for a quarter million??
For items that cost that much, a single complaint about something as basic as lack of communication (because of an email service?? come on, man) is fvcking ridiculous.

I don't understand this post: who precisely are you calling "these guys", and what do you mean by it being "ridiculous" ?

Originally Posted by natpub

Glad to see this all got handled by Wunder and Atlas. I'd delt with Atlas and Nathan a few times over the years and never had anything but great experience and quality, so I knew something had to be amiss. Looks like alls well that ends well.

I didn't understand that this thread was about a missing mic case, but rather, issues with an expensive Wunderbar console. Also, I haven't yet read anything from the OP saying "All is well" ... or have I read wrong ???

Cheers.