Sorry to hear about your tone control.
There are a few things you can do to solve your problem:
-Relax... you've bought a Chandler unit, and they have one of the absolutely best customer services on the planet. How do I know? I used to sell Chandler gear while in the US and never had a customer complaint about their customer service. Most important, I do own a Curve Bender, Zener, a couple of TG2s, Germ Com, and a pair of Tone Controls.
-Email Derald @ Chandler and explain him what's going. Derald is an amazing person and his customer service should be printed and sent to every store/company and used as an example. He will either direct you to your local, or closest, authorized Chandler repair center, and they will fix the unit for you.
Again, no need to worry.
I do have a pair of Tone Controls, and they are essential tools for my working needs. I can't even imagine not having them to shape the sound of my guitar and basses. I just love them!
Oh, by the way... I don't sell gear for over 9 months now, I'm not affiliated with Chandler in any way. I'm just a customer who has been taken care of really well by the Chandler crew. Specially after I've moved to Brazil, 8 months ago.
Originally Posted by efflux
I recently bought one of these new.
Firstly, it was very noisy. It seems this might be a normal feature of the Germanium
units that you have to live with although I can't confirm that without comparing to another unit. Is this the case for others who have this EQ? It factors into my decision to get a replacement unit, if this is normal. Unfortunate because the tone was great. Really great for Bass guitar. Great for all sorts actually.
However, now it is completely broken. The "thick" EQ section seems to do nothing but the sound is very thin as if the frequencies controlled by this section of the EQ are not there or at least severely diminished. Switching the bypass of this section in and out does nothing. The active EQ sections do still work.
This is very disappointing for a product that should be quality. Nothing out of the ordinary was done to cause this fault. The unit will be getting returned but I'm still concerned about the noisiness of these EQs. I had planned on buying two EQs or one stereo EQ but now I'm not so enamoured about Chandler and I'm considering another make of EQ. The tone was initially great though so this is very disappointing.