Apogee ad16x/da16x straight to HD system, no Digi interface. Having trouble.

[Big 3rd]

Here's my situation:

Just got my HD2 system;

I have Apogee's AD and DA16x;

have one x-HD card for one of the converters and another card on order;

I've just loaded my protools installer disc;

only one converter is connected (the AD16x) for now;

tryed to launch protools 6.7 for the first time but it won't, it says the interface isn't connected.

because I have the x-HD cards, there are no digi interfaces in my setup;

Now, Question: Protools is not completely launching because...

1. I don't have the DA16x connected

2. It's possible that Apogee has not updated the x-HD cards to the
6.7 version of protools, in which protools won't recognize the
Apogee interfaces.

3. I need a digi interface to get protools launched and
authorized for the first time before bypassing them with the
Apogee interfaces.
4. I can't think of anythingelse. What do you think is the problem?

[Rezman]

Have you checked the firmware version of the interface?

You deffinitely do not need to start life with a Digi interface.

Other than that, I'm sure you've done the obvious things like cable checks etc.

Make sure you're plugged into the Core Card, not the Process card, and the Primary Port, not the expansion port.

I've sometimes had a Digilink cable that has needed a bit of "Wiggling" straight out of the box.

[Big 3rd]

Originally Posted by Rezman

Have you checked the firmware version of the interface?

You deffinitely do not need to start life with a Digi interface.

Other than that, I'm sure you've done the obvious things like cable checks etc.

Make sure you're plugged into the Core Card, not the Process card, and the Primary Port, not the expansion port.

I've sometimes had a Digilink cable that has needed a bit of "Wiggling" straight out of the box.

Ok, from your response, it sounds like I'm on the right track. But, with me having only the inputs hooked up (ad16x) and not the outputs (da16x), wouldn't that have something to do with protools not launching?

[fredrik@mi7]

Hi there.

Im not sure but it can be due to the fact that PT is not finding any outputs.

If you have updated your AD16x to version 2, you can try to set it to "Version 2 Mode". You do that by pressing the "up" button when you start up the inderface. Once you have done that your AD16x will have 16 digital outs at the same time as you have the normal 16 analog ins.

Then you can connect those digital out (ADAT or AES) to the DA16x and you will have 16 channels of analog I/O. But if you put a extra X-HD in the DA16x and put both in "Version 2 Mode" you will have 16 analog I/O AND 16 digital I/O at the same time.

Try that and see if it helps.

[James Lugo]

I have HD3 with 16X's and no problems. If my memory serves me PT reads the 16x's as though they were a Digidisign 192 but the output and input names are wierd sometimes and they change from time to time on my rig from something like Digital 1-8 & Anolog 1-8. Analog 1-8 is actually input 9-16 in PT. But sometimes they change to HOSA 1-8. I don't know if this helps at all but the naming thing was an issue when we first set up the rig but I had a top notch tech do the work which is my advice to you, get an experianced HD guy on the case. When I have serious computer s**t gearslutz is not the place that I go, I need some real hands on by a pro.

[Big 3rd]

Originally Posted by fredrik@mi7

Hi there.

Im not sure but it can be due to the fact that PT is not finding any outputs.

If you have updated your AD16x to version 2, you can try to set it to "Version 2 Mode". You do that by pressing the "up" button when you start up the inderface. Once you have done that your AD16x will have 16 digital outs at the same time as you have the normal 16 analog ins.

Then you can connect those digital out (ADAT or AES) to the DA16x and you will have 16 channels of analog I/O. But if you put a extra X-HD in the DA16x and put both in "Version 2 Mode" you will have 16 analog I/O AND 16 digital I/O at the same time.

Try that and see if it helps.

Maybe I'm not getting something.
So let me get this straight, I do need two x-hd cards if I am using both 16x's?

Does this look right?

16 ins--> ad16x(for inputs only)-->x-hd (primary port)-->digilink cable -->hd core card-->G5--> accel card-->digilink cable-->x-hd(primary port)-->DA16x-->monitor system

[Big 3rd]

I think I only need one x-hd card, as the ad/da16x's will be recognized as one 192I/O (16ins/16outs). Because if that's the case, then it's my firmware version.
Does anyone know what version of firmware you need for 6.7 version of PT?

[krid]

No you need 2 X-HD card to connect one AD16X and one DA16X, with the v2 firmware you are getting 16 analog in/out and 16 digital in/out.

[daniel c]

You should read through the users guide , it has ever single answer you are looking for It is on the apogee website , so you can download it and take your time with it.

X-HD Users Guide

By the looks of it you should connect your core card to the primary port of the AD16x , then connect the secondary port of the AD16x to the primary port of the DA16x. This is how it is laid out on page 10.

Good luck!

[Riad]

Also, if you connect the DA16-X to the AD16-x make sure you use the 1.5 meter cable only.

If you have a longer cable then just plug the DA16-x into the first Accel card.

That's how I have my sytem set up. AD16-X to Core, DA16-X to first Accel card.

Make sure the firmware of the X-HD card's is updated... otherwise it will not work, use this to update your firmware: Midi Sport 1x1

Rob

[iMAD]

Hi Big 3rd,
did you update to Tiger ?

Imad

[Big 3rd]

Originally Posted by iMAD

Hi Big 3rd,
did you update to Tiger ?

Imad

Huh? Gotta fill me in on that.

[Big 3rd]

Originally Posted by Riad

Also, if you connect the DA16-X to the AD16-x make sure you use the 1.5 meter cable only.

If you have a longer cable then just plug the DA16-x into the first Accel card.

That's how I have my sytem set up. AD16-X to Core, DA16-X to first Accel card.

Make sure the firmware of the X-HD card's is updated... otherwise it will not work, use this to update your firmware: Midi Sport 1x1

Rob

ok, sounds good but I only have one card for my ad16x. Should my system still be able to launch? Or do I need the da16x in the mix, also, to complete the circle?

[Riad]

Originally Posted by Big 3rd

ok, sounds good but I only have one card for my ad16x. Should my system still be able to launch? Or do I need the da16x in the mix, also, to complete the circle?

No you should be able to launch Pro Tools with just the AD16-x, of course you wont be able to hear anything from a session, but that's obvious.

You are getting an error that says PT can't find the hardware?

Rob

[robindore]

Hi,

Sorry to hear that you're encountering difficulties with your AD/DA16X setup. Indeed you should be able to boot Pro Tools with only the AD16X connected. Here are a few steps to try. I'll assume that you're using a Digi-qualified system, i.e. no OSX Tiger. By the way, we've tested our interfaces successfully with Pro Tools 6.9.

1) Verify that firmware has been updated to at least version 1.38. Power down the AD16X, hold down the PREV button, and power up the unit; the version number is displayed in the Sample Rate display.

2)Verify that you're connected a Digilink cable from the Digidesign Core PCI card to the X-HD card's Primary port. The primary port on the X-HD is to the left (looking at the BACK of the AD16X) unlke a 192.

3) If you're still encountering dificulties, you may want to inspect how the card was installed, and verify that the X-HD's mating pins are fully inserted into the AD16X's connector.

If you're still having problems, give us a call at 310-584-9394 and we'll resolve your problem.

Hope that helps,

Roger Robindore
Apogee Electronics

[iMAD]

If you on OSX 10.4, you have to wait some 8-10 weeks befor you can use your system

[Big 3rd]

Thanks everyone, you've all been very helpful. thumbsup

[robindore]

Hi,

So did you get your system going? For the benefit of future users, what did you have to change to get things going?

Roger