Distressor's "redline" issue

shaggseb · 10th February 2008

Hi

I use a pair of distressors since 1 year and a half and since a few days one have its "redline" LED always lit, even when no sound is passing thru.

I've compared the sound with the other, and no particular problems seem append to the sound, but it's still embarrassing.

Have someone an idea of where the problem is ?
Thanx a lot

S.

PS : sorry for my english

sharky · 10th February 2008

I have EXACTLY this same issue. Doesn't affect the audio quality, but it's odd.

Siem · 11th February 2008

Not sure if this will help, but you could check the link cables between the distressors, make sure there are 2 working cables between em. I remember reading linking without a good cable results in distortion (red led) in the manual.

shaggseb · 11th February 2008

Quote:

Originally Posted by Siem

Not sure if this will help, but you could check the link cables between the distressors, make sure there are 2 working cables between em. I remember reading linking without a good cable results in distortion (red led) in the manual.

Thanx for the advice, but even with all cables unplugged, the led is still on...

very odd...

S.

Flymax · 11th February 2008

battery??

pulse_divider · 11th February 2008

I don't know the answer, but have you tried contacting Empirical Labs?
They have excellent customer service and should get right back to you with an answer. They sent me a free replacement power switch for a secondhand Distressor... you can't get much better than that.

shaggseb · 11th February 2008

No I didn't contact them yet since it's not a big issue, I wanted to know if someone here would have a clue before disturbing them...But I will !

thanx again for the answers

cheers

S.

nukmusic · 11th February 2008

Quote:

Originally Posted by shaggseb

Thanx for the advice, but even with all cables unplugged, the led is still on...

very odd...

S.

Do you used that unit more that the other? It might need to be realigned.

shaggseb · 11th February 2008

Quote:

Originally Posted by nukmusic

Do you used that unit more that the other? It might need to be realigned.

Nope, they're always on together...
I think that's just some kind of "cosmetic" issue, cuz when I compare the same sound running in both units, it's strictly sounding the same...

I'll email ELI anyway, thanx

S.

nukmusic · 5th March 2008

any updates?

shaggseb · 27th March 2008

Hi
I was not at home the last few weeks but I've emailed Mr Derr yesterday about this issue.

Hope he'll answer quickly.
I'll let you know.

Cheers

S.

Dave Derr · 28th March 2008

Hey guys. Someone emailed me to look at this post. I think we already answered one of you. This isn't a common problem that I know of, but we would be glad to fix it for free, since the circuit is very simple, and we do not get many repairs back.

If you go to our website or look on the back of your manual, there is an email contact or phone number. Let us fix your unit so you don't have to be "embarassed" or nervous at all. Our technicians take pride in fixing things fast and having you back to work in no time. Even if something is out of warranty, we have the policy of fixing it for free, since working up an invoice, and billing the customer may well take longer than the repair itself.

shaggseb · 28th March 2008

Quote:

Originally Posted by Dave Derr

Hey guys. Someone emailed me to look at this post. I think we already answered one of you. This isn't a common problem that I know of, but we would be glad to fix it for free, since the circuit is very simple, and we do not get many repairs back.

If you go to our website or look on the back of your manual, there is an email contact or phone number. Let us fix your unit so you don't have to be "embarassed" or nervous at all. Our technicians take pride in fixing things fast and having you back to work in no time. Even if something is out of warranty, we have the policy of fixing it for free, since working up an invoice, and billing the customer may well take longer than the repair itself.

Hey Dave thank you for answering quickly.
I sent you a mail at your Techsupport address on the ELI website 2 days ago about that. (I think it's the email address you mention above)
It's very kind of you to propose me a free repair, I really appreciate that but since I'm living in France, it would cost me more than a tech to send it safely to the US & have it back.
I was just asking in the case it was a common issue that I could fix by myself.

But again thank you for the proposal, you're great.

S.

digiframe · 14th December 2009

Hi, just got my second-hand-distressors and I've got exactly the same problem with one of the two! I'm living in the Netherlands, so sending them back to US is the same burdon as sending it from France...I guess we have to live with it...? they sound great though

looking forward to get them to know better...

e

skybluerental · 14th December 2009

dave derr.

hands down some of the best customer service in the world.

oh yeah, and his gear sounds pretty good too!
: )

i LOVE empirical labs!
distressor and fatso are amazing.

thanks dave for the great gear you have created and for your stellar customer service.

they will have to pry my EL compressors from my dead hands...................

10th February 2008	#2
sharky Gear maniac Join Date: Nov 2004 Location: North of SB, CA Posts: 210	I have EXACTLY this same issue. Doesn't affect the audio quality, but it's odd. __________________ "It's not supposed to be fun." ------------- sharky h. towers sharky @ brotools.com http://jawsattacks.com http://sharkytowers.com

28th March 2008	#12
Dave Derr The Distressor's "daddy" Join Date: May 2003 Location: New Jersey, USA Posts: 461	Redline Problem Hey guys. Someone emailed me to look at this post. I think we already answered one of you. This isn't a common problem that I know of, but we would be glad to fix it for free, since the circuit is very simple, and we do not get many repairs back. If you go to our website or look on the back of your manual, there is an email contact or phone number. Let us fix your unit so you don't have to be "embarassed" or nervous at all. Our technicians take pride in fixing things fast and having you back to work in no time. Even if something is out of warranty, we have the policy of fixing it for free, since working up an invoice, and billing the customer may well take longer than the repair itself. __________________ Dave Derr

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread starter	Forum	Replies	Last Post
"restart issue" roland rsp 550 efx	musicmixer04	So much gear, so little time!	1	13th September 2008 08:33 AM
Monitor is "beeping" ... electrical issue	starseed	Music computers	7	5th November 2006 12:25 AM
September 2006 Issue of 'EQ' : "Drums UP!"	Harley-OIART	The Good News Channel	0	24th August 2006 10:09 PM
Neve 1079 "random noise" issue	tree	Geekslutz forum	4	4th September 2004 06:53 AM

11th February 2008	#3
Siem Gear maniac Join Date: Dec 2005 Location: Amsterdam Posts: 225	Not sure if this will help, but you could check the link cables between the distressors, make sure there are 2 working cables between em. I remember reading linking without a good cable results in distortion (red led) in the manual.

11th February 2008	#5
Flymax Lives for gear Join Date: Dec 2004 Posts: 1,014	battery??

11th February 2008	#6
pulse_divider Lives for gear Join Date: Apr 2004 Location: Akron, OH Posts: 766	I don't know the answer, but have you tried contacting Empirical Labs? They have excellent customer service and should get right back to you with an answer. They sent me a free replacement power switch for a secondhand Distressor... you can't get much better than that.

11th February 2008	#7
shaggseb Gear maniac Join Date: Jun 2006 Location: Paris Posts: 247 Thread Starter	No I didn't contact them yet since it's not a big issue, I wanted to know if someone here would have a clue before disturbing them...But I will ! thanx again for the answers cheers S.

5th March 2008	#10
nukmusic Lives for gear Join Date: Jun 2004 Location: Dallas, TX / New Orleans, LA Posts: 4,667	any updates?

27th March 2008	#11
shaggseb Gear maniac Join Date: Jun 2006 Location: Paris Posts: 247 Thread Starter	Hi I was not at home the last few weeks but I've emailed Mr Derr yesterday about this issue. Hope he'll answer quickly. I'll let you know. Cheers S.

14th December 2009	#14
digiframe Gear Head Join Date: May 2009 Location: the Netherlands Posts: 72	Hi, just got my second-hand-distressors and I've got exactly the same problem with one of the two! I'm living in the Netherlands, so sending them back to US is the same burdon as sending it from France...I guess we have to live with it...? they sound great though looking forward to get them to know better... e

14th December 2009	#15
skybluerental Lives for gear Join Date: Oct 2006 Location: Chicago, IL USA Posts: 1,203	dave derr. hands down some of the best customer service in the world. oh yeah, and his gear sounds pretty good too! : ) i LOVE empirical labs! distressor and fatso are amazing. thanks dave for the great gear you have created and for your stellar customer service. they will have to pry my EL compressors from my dead hands...................