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| Routing Sony DMX-R100 | Audio_Vault | High end | 1 | 25th August 2006 11:14 AM |
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2nd July 2004, 06:46 PM
| #1 |
| Lives for gear Join Date: Oct 2002 Location: akron
Posts: 507
| Sony DMX-R100 problem! I bought a new DMX a little over a year ago. After 3 months of owning it when I turned it on it would not work. They told me to take it apart it might have a loose connection. I didnt want to take it apart. Then it started working fine again. This happened a couple more times and now it is not working unless I leave it on for a long time then it might work. I cant believe they wont take care of this. I called two days ago and someone never called back as usual... Does anybody know someone at Sony I can talk to take care of this? If I was at Sony I would send out a console to take care of clients and offer to fix it the first time it had a problem. I am in the middle of two projects I have to finish. This could put me out of business if it doesnt get takin care of.
__________________ gabler |
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2nd July 2004, 07:39 PM
| #2 |
| Gear addict  Join Date: Aug 2003 Location: USA
Posts: 418
| Have you contacted your dealer about this? If not... why? Issues like this should always be handled by the dealer that sold you the console. That is what their job entails... this wasn't a SM57 sale, it was a large digital console. Sony Pro Audio was absorbed into a larger division of Sony, and and now they use local distributers to handle customer support issues. This might have happened after you purchased the console. Starin Distributing handles the Ohio area if I remember correctly. Contact them only if your dealer cannot assist you in this matter.
__________________ Best Wishes, GearGuy |
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2nd July 2004, 11:42 PM
| #3 |
| Gear nut Join Date: Feb 2004 Location: Lincoln, NE USA
Posts: 110
| glitch? I heard that earlier model of the dmx r100 has a glitch on the power supply or something. not sure, but that might be it. |
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3rd July 2004, 02:31 AM
| #4 |
| Lives for gear Join Date: Oct 2002 Location: akron
Posts: 507
| Thanks for the replys. I called Starrin Marketing where I purchased the console. A guy named greg is going to look into this. I did call them before and my rep didnt do anything except say sorry to hear that is is not working correctly and thought I should contact Sony myself. I heard today from someone who said they have heard of the same or similar problems. Is the Power supply glitch from consoles in the last two years. Can I get more information on when this happened. Thanks.
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3rd July 2004, 03:13 AM
| #5 |
| Gear addict  Join Date: Apr 2004
Posts: 403
| Call the dealer and get the number for the Sony Posse ( they are the only tech support guys SONY has that are worth the call) Good Luck!
__________________ But, whatever you do, don't go with cheap XFMRs, you may have to use them someday. - Remoteness |
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18th August 2007, 05:30 AM
| #6 |
| Gear interested Join Date: Aug 2007
Posts: 2
| Frozen Sony... Hi there, The problem I'm having with my DMX-R100 (which has only started two days ago) is when I leave the desk idle for any period at length (ie over an hour) it freezes! This is particularly concerning and I wonder if anyone else has had this issue? Signal still passes through but there is no other desk functionality (of course if I haven't saved my mix I can kiss that goodbye...) until I switch it off and restart... Any help or feedback would be greatly appreciated... BMR Productions (Australia) |
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18th August 2007, 10:47 PM
| #7 |
| Lives for gear  Join Date: Aug 2004 Location: Houston, TX
Posts: 1,916
| I had issuses with my Sony freezing awhile a go. I think the problem was I wasnt sending midi machine control and midi sync, smpte correctly. When I disabled the MMC the freezing went away!  Since I disabled the MMC, I have not had 1 freeze...knock on wood...  Its been 6 months now... Tell us a lil more about your set up and which version of the DMX OS is installed. |
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23rd August 2007, 08:21 AM
| #8 |
| Gear interested Join Date: Jan 2007
Posts: 20
| my dmx freezes too.....its about two weeks ago when it happend the first time..... audio passes through....works for a while when really cold....do you already know what the problem might be....anyone??? I am going to open it today and have a look...any advice for opening the unit????  |
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16th January 2008, 05:56 PM
| #9 |
| Gear interested Join Date: Dec 2007 Location: Chicago, Ill-er Noise
Posts: 15
| Fortunately it's easy to open, if a bit long. There's a number of Phillips screws that neet to be removed first. Begin by taking out all the screws in front under the palm rest (on the bottom of the mixer). Then, I believe you have to remove the ones on the sides, around the top edges only. Next, I think there's 3 screws in the back, again at the top. There are also two or three silver Allen screws somewhere on the top that need to be removed. You will also have to remove some of the pot knobs, I think in the mic pre section... You will see what's keeping it from opening, once the screws are out. The idea is to free up the top of the mixer, so it can pivot up towards you, just like a car's hood (well, the ones where the hood opens up towards you, not away from you...). There's a sort of locking hinge, so that you can make it stay open once it's opened up. |
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17th January 2008, 12:34 AM
| #10 |
| Gear Head Join Date: Feb 2006
Posts: 50
| I own a R100 and had some quirks with the power supply. I replaced the PSU and it's worked fine since. You said it is1 year old and that's strange because I understand Sony discontinued it several years ago. I think I got mine in 1998. I kept the old power supply as a backup. I still have some lightpipe and TDIFF cards I don't use. I'm running Sony MADI into RME MADI. Micheal Wagener at Wireworld has two of these boards. Maybe he can advise. I've had the hood up a couple of times but be careful about the fader bands they come off really easy. Larry 
__________________ www.larryhoward.com |
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23rd January 2008, 01:34 AM
| #11 |
| Gear interested Join Date: Feb 2006
Posts: 9
| Try Sony again I have had excellent results and response from Sony in NJ. One tech even gave me his cell phone to call if I still had a problem over the weekend. They helped me resolve a number of issues perfectly. Try again. |
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23rd January 2008, 05:05 AM
| #12 |
| Gear Head Join Date: Feb 2006
Posts: 50
| Can you ask them when the R100 was discontinued?
__________________ www.larryhoward.com |
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23rd January 2008, 03:47 PM
| #13 | |
| High End Moderator  Join Date: May 2002 Location: Music City USA
Posts: 2,740
| Quote:
__________________ Michael Wagener http://www.michaelwagener.com Production workshops at WireWorld Studio Next workshop confirmed for September 20th through 28th. We will have the Brauner VMA, VM1, VMX, Phantom and Phanthera to check out during this workshop. | |
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27th February 2008, 02:35 PM
| #14 | |
| Gear interested  Join Date: Feb 2008 Location: Stockholm, SE
Posts: 17
| Quote:
Michael, Hi do you know if the power supply is Sony specific or if a similiar rated one will do? Mine's is buzzing a lot and I guess it's just a matter of time until final godbye. | |
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27th February 2008, 03:28 PM
| #15 | |
| High End Moderator Join Date: May 2002 Location: Music City USA
Posts: 2,740
| Quote:
__________________ Michael Wagener http://www.michaelwagener.com Production workshops at WireWorld Studio Next workshop confirmed for September 20th through 28th. We will have the Brauner VMA, VM1, VMX, Phantom and Phanthera to check out during this workshop. | |
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27th February 2008, 06:18 PM
| #16 |
| Gear Head Join Date: Feb 2006
Posts: 50
| I bought a demo DMX from T C Furlong in Chicago and it had some power supply issues so they replaced the Ps. I still have the original PS and they are in the boxes the new ones came in so I can find out the info. I'll also find out from TC if Sony replaced them or Furlong replaced them. I have the PS (I believe there are two of them in the board) in my warehouse so I'll go by there and post again tonight. By the way I've never had another issue since they were replaced. Larry
__________________ www.larryhoward.com |
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27th February 2008, 06:24 PM
| #17 | |
| High End Moderator Join Date: May 2002 Location: Music City USA
Posts: 2,740
| Quote:
__________________ Michael Wagener http://www.michaelwagener.com Production workshops at WireWorld Studio Next workshop confirmed for September 20th through 28th. We will have the Brauner VMA, VM1, VMX, Phantom and Phanthera to check out during this workshop. | |
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29th February 2008, 05:37 AM
| #18 |
| Gear Head Join Date: Feb 2006
Posts: 50
| Thia is the info I have on the DMX power supply. The unit is a Nemic-Lambda JWT 100-522 Regulated Switchin You can find it with info here JWT Series - DENSEI-LAMBDA I didn't see a price. Search the site for a distributor. Looks like the Sony part number may be 1468-498-11 not sure. Larry 
__________________ www.larryhoward.com |
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29th February 2008, 06:09 AM
| #19 | |
| PC Moderator  Join Date: Mar 2005 Location: Winterthur, Switzerland
Posts: 3,756
  | thanx for the info. my information is, that sony bought a good part from the hardware from SSL (SSL did the hardware development). maybe you have luck there? *I don't think so but hope dies last  *we have no problems here with our sony desk. cheers
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Jim Williams Audio Upgrades ---------------------------------------------  | |
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29th February 2008, 10:52 AM
| #20 |
| Gear interested Join Date: Feb 2008 Location: Stockholm, SE
Posts: 17
| PS Thank you Larry for the information. I contacted Lambda-Europe over here and the unit was in stock. It costs €223 ex vat. |
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10th April 2008, 06:27 PM
| #21 |
| Lives for gear Join Date: Aug 2004 Location: Houston, TX
Posts: 1,916
| Hey all, my DMX has been freezing like crazy the past 2 day. It takes about 5hrs before it starts. It will still pass audio, and I can kinda access the LCD screen, but the LEDS, faders and knobs have no function. A hard reset brings the DMX back. Would this be the dreaded Power supply problem? I am going to pop the DMX open later tonite to check the connects. I tried that part number at sonys part store online and nothing came up. I guess I need to call? I am going to email the Lambda guys too. I guess the PS is the same for US and across the pond?  |
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10th April 2008, 10:32 PM
| #22 |
| Lives for gear Join Date: Aug 2004 Location: Houston, TX
Posts: 1,916
| Does anybody know the sony part number for the piece that is right above the PS? I popped open the DMX and there is this grey putty like matter on a few transformers and resistors on the pcb board above the main PS. What is this stuff? The guy I bought the DMX from said the board was serviced by sony. I guess the sony tech did that? I would love to replace that piece! I purchased the JWT100-522 from digikey!! I should have it by tuesday. Wish me luck!  |
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10th April 2008, 11:51 PM
| #23 |
| Gear addict  Join Date: Jun 2002 Location: Webster N.H.
Posts: 495
| GOOD LUCK!! I am watching with great interest. Love my Sony and will never give up on it. Sony won't either from what they tell me. Keep us posted. Chris
__________________ Chris Westerman Blackwater Sound and Mastering __________________________ ______________ "That Kick drum is so subliminal, It's Animal!" |
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10th April 2008, 11:59 PM
| #24 |
| Gear Head Join Date: Feb 2006
Posts: 50
| Have you tried re-installing the software? Let us know if the PS fixed it. Larry
__________________ www.larryhoward.com |
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11th April 2008, 03:18 AM
| #25 | |
| Lives for gear Join Date: Aug 2004 Location: Houston, TX
Posts: 1,916
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11th April 2008, 04:03 AM
| #26 |
| Gear nut  Join Date: Jan 2007 Location: Cleveland, OH
Posts: 131
 | While working at a recording school with a DMX-R100, we often have the similar problem. We have a space heater in the room now and try to warm the board up before turning it on for use on colder days and that seems to help. You should also be careful about samplerate and using a masterclock. We are using a Drawmer M-Clock for our digital room to feed clock to all digital devices, and if some student decides to play with its "cool" buttons, as soon as the samplerate feed is changed and the board is on, it ceases to pass audio until reset. If you are using the internal clock, could this also be a problem if it somehow drifts out of "time" even a little bit?
__________________ -"mr. junior mastering engineer!" |
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11th April 2008, 08:26 AM
| #27 |
| Lives for gear  Join Date: Dec 2002 Location: France
Posts: 875
| Ahem malice
__________________ thewombforums.com |
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11th April 2008, 12:57 PM
| #28 |
| Gear interested Join Date: Feb 2008 Location: Stockholm, SE
Posts: 17
| Good luck sdf and pls report back when done. I'm also about to replace the PS... Cheers |
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11th April 2008, 01:25 PM
| #29 |
| Gear interested Join Date: Jan 2007
Posts: 20
| i have the very same problem with mine... I didn't use it for a while,not really knowing what to do My first thought was psu.Opened it but found not really something. But I am not a technician.... do you already have a clou what the problem is/was? |
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11th April 2008, 01:33 PM
| #30 |
| Gear interested Join Date: Jan 2007
Posts: 20
| btw. It is no software problem....tried about everything.My second thought was CPU comport??? hope somone knows more. Would really help me... |
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