Warning Universal Audio 2LA2

[Pereds]

Hello

I just want you to know that the new Universal Audio 2LA2A dont have the slow and fast recovery mode. Universal audio is very (and I say very) unclear about this on their homepage. Universal audio has shipped alot boxes without telling the customer that the new features not are present.

Im very angry and I hope that users like all people here stand by my side and make a big protest because of ther unclearity about what they really ship to their customers.

Please send mail to universal Audio and tell them what you think.

All Best Regards
Per
Sweden

[peterwagner]

From their homepage about the 2-LA2 :

Please note: The 2-LA-2 specification has changed from that which was originally announced. Some printed catalogs do not reflect the change. Please refer only to this page for 2-LA-2 specifications.

No recovery mode in the specs.

[norman_nomad]

Manual: ******//www.uaudio.com/_works/pdf/man...A-2-manual.pdf

No mention of dual recovery mode. Very strange that they would change this. Maybe the extra t4b's were too expensive? Maybe they wanted to keep the circuit totally original?

[Pereds]

Originally Posted by peterwagner

From their homepage about the 2-LA2 :

Please note: The 2-LA-2 specification has changed from that which was originally announced. Some printed catalogs do not reflect the change. Please refer only to this page for 2-LA-2 specifications.

No recovery mode in the specs.

I can se that they have taken away it from the specification... but... there have been long (and i say long) wait for the product... if I pre ordered the product i would not go in an look for the spec... i read them for 6 mounths ago... UA needs to make a bigger and more clear advertise... the people who have pre orderd the product should have been informed...

Its expensive products... and im really sorry for all people who have pre orderd the product... just to send it back...

Per

[Pereds]

Originally Posted by norman_nomad

Manual: ******//www.uaudio.com/_works/pdf/man...A-2-manual.pdf

No mention of dual recovery mode. Very strange that they would change this. Maybe the extra t4b's were too expensive? Maybe they wanted to keep the circuit totally original?

the 2LA2 is not an orginal construct... there must have been some other problems...

I sold my two LA2A mono versions because i was foolish to think that the fast mode should have been a greate modification...

**** them...

[junya-eskimo]

Flippin hell..

I can not believe this has happened with UA..

Even without the fast and slow recovery do you think the 2LA2 stands up to the standard of the LA2A as a compressor?

I really wanna know if its worth getting the bloody thing..

Thanx

Junya

[castle]

The UA website STILL talks about the two speed recovery settings :

Universal Audio

Idiots!!!

[crypticglobe]

People makes mistakes. Get over it. I am sure you will have no problems getting your money back if you want to return it.

Let's get to what really matters... how does it sound??

[castle]

Originally Posted by crypticglobe

I am sure you will have no problems getting your money back if you want to return it.

Nope, I doubt it... I tried to get a refund from UA for a non T-bar 1176 that sounded really dreadful, and their best offer was to charge me an additional $450 (plus shipping) to change it back into what I thought I'd already bought.

[Duardo]

Nope, I doubt it... I tried to get a refund from UA for a non T-bar 1176 that sounded really dreadful, and their best offer was to charge me an additional $450 (plus shipping) to change it back into what I thought I'd already bought.

Wouldn't you get the refund from the retailer you purchased it from rather than the manufacturer?

[Pereds]

Their customer contact is horrible...

I send this mail to UA for two days ago and still there still no response, no excuses, nothing.

Sent to: sales@uaudio.com; marsha@uaudio.com; jlemmer@uaudio.com

Hello

Ive seen the new 2LA2A... im really angry at you now... why dont you are clear with that the slow and fast recovery mode not are present.

You are very unclear about this on the homepage... that makes me very angry. I sold my two mono versions of the LA2A because of the new feature.

Its not OK to ship boxes without being clear with what you really send. You cant do like this against your customers.

Please shape up... and do it quick... im angry.

Per XXXXXX
Producer and songwriter.
Sweden

[Pereds]

[quote=junya-eskimo;1507632]Flippin hell..

I can not believe this has happened with UA..

Even without the fast and slow recovery do you think the 2LA2 stands up to the standard of the LA2A as a compressor?

I dont think so... the 2-1176 is not the same as de 1176LN

they sound ok... but its not orgnial construct...

[u b k]

why aren't you handling this thru your dealer?

it's gotta be said: selling gear to pay for something that you've never used, that doesn't even exist, is extremely unwise. ua has definitely mis-stepped, but i suspect your anger is actually directed at yourself for making such an ill-advised move. well-intentioned and understandable... but ill-advised nonetheless.


gregoire
del
ubk
.

[xist]

Originally Posted by castle

The UA website STILL talks about the two speed recovery settings :

Universal Audio

Idiots!!!

To be fair, that's an old webzine issue, year 2006.

[Duardo]

Yes, if you go to their current product page here it doesn't mention the two recovery speeds, and if you look at the specs it's pretty clear that there's only one...

[DAWgEAR]

Originally Posted by Pereds

Their customer contact is horrible...

I send this mail to UA for two days ago and still there still no response, no excuses, nothing.

Sent to: sales@uaudio.com; marsha@uaudio.com; jlemmer@uaudio.com

Hello

Ive seen the new 2LA2A... im really angry at you now... why dont you are clear with that the slow and fast recovery mode not are present.

You are very unclear about this on the homepage... that makes me very angry. I sold my two mono versions of the LA2A because of the new feature.

Its not OK to ship boxes without being clear with what you really send. You cant do like this against your customers.

Please shape up... and do it quick... im angry.

Per XXXXXX
Producer and songwriter.
Sweden

I'm not affiliated with UA in any way, but if someone sent that email to me, I'm not sure what I'd make of it.

It sounds like your end goal is to rant and accuse more so than wanting an acceptable solution.

[Pereds]

Im just tired of people (companys) that promise allot of things... they dont take responsible... and just hide behind... no personal engagement... no customer friendly any more... I know a guy who build fantastic machines and he is proud that musicians like to use his products... thats what I like... big ****ing bussiness company that just dont care of the users...

It would not been a problem for UA just to give a understandable reason of their changes... and just let the retailer give the information to their customer... i dont know if there been such information to the retailer...

My intention was to have en excuse of caused problem... and to help UA to be more clear to there customers... I know atleast four other people that are very disapointed...

I think we close this forum now... Im happy that other people know atleast know about the changes...

Best Regards
Per

[castle]

Originally Posted by Duardo

Yes, if you go to their current product page here it doesn't mention the two recovery speeds, and if you look at the specs it's pretty clear that there's only one...

But if you go to LINKS here
Universal Audio | Analog Products | 2-LA-2 | Tips & Tricks
it talks about the two speeds.

[Pereds]

Originally Posted by u b k

why aren't you handling this thru your dealer?

it's gotta be said: selling gear to pay for something that you've never used, that doesn't even exist, is extremely unwise. ua has definitely mis-stepped, but i suspect your anger is actually directed at yourself for making such an ill-advised move. well-intentioned and understandable... but ill-advised nonetheless.


gregoire
del
ubk
.

Yes.... i was making a big mistake... shit happens... I will not buy any LA2 mono versions either... i think i survive...

Thanks for your support...

[Pereds]

Originally Posted by castle

But if you go to LINKS here
Universal Audio | Analog Products | 2-LA-2 | Tips & Tricks
it talks about the two speeds.

Yes its a mess... Look at the movie... there are the slow and fast mode...

Thanks...

[seagleson]

"The one piece of bad news (I am not sure if you heard yet), is that the "fast" mode will not be possible, due to the inability of our T4 vendor to produce this part, so the 2-LA-2 will only function in standard LA-2A mode, not the "hyper" fast 2-LA-2 mode that was a very cool feature."

A UA Email I got about a month + ago. They've been super awesome to me and I think their customer support is amazing. Contact your dealer for a refund.

Shaun

[Duardo]

But if you go to LINKS here
Universal Audio | Analog Products | 2-LA-2 | Tips & Tricks
it talks about the two speeds.

That link takes you back to the archived Webzine from 2006. On the main page for the product it's very clear that the slow/fast switches are not there, and on the "Features and Specs" page the first thing they mention is that the specs have changed from the initial announcement.

Don't get me wrong, I don't disagree that they could have made it clearer...maybe a notice on the archived page as well, or a more specific description of the changes on the specs page...but I thing that calling it "very unclear" is quite a stretch.

[crypticglobe]

Your dealer REALLY should make this right. Contact them first. Ask for a refund, or a full credit for something else. I am SURE they will do it, and I am also 99% sure that UA will take care of that dealer.

On a note out of personal experience. When someone writes me an e-mail that says "I am mad at you" in the very first sentence... my motivation to help them goes way down. I think it's just human nature.

Try being a little nice out of the gate, and I think you will find people will be much more eager to help you....

jmtc of course!

[beachhunt]

Originally Posted by Pereds

big ****ing bussiness company that just dont care of the users...

It would not been a problem for UA just to give a understandable reason of their changes...

Of all the companies out there to accuse of not caring about their customers, UA?! That's a first...

They did give a reason for their changes, as people have copy/pasted above from UA's e-mails. I agree that you seem more angry because you decided to sell things for a replacement that didn't yet exist. Products ALWAYS have disclaimers saying "specs subject to change" or "subject to verification" or something like that, you can never assume what will be in a product until it's actually built.

Lesson learned, I hope, sorry for your loss.

[flip@uaudio.com]

Hello From Universal Audio!
We apologize if there has been any misunderstanding regarding the features on our new 2-LA-2.

Clarification on the 2-LA2's Features

During the prototype stages of the 2-LA-2 we experimented with faster
photo cells to provide the 2-LA2 with a faster attack time that a
standard LA-2A. While we did achieve some interesting and useful
results, we were unable to locate a reliable source for the required
optical cells and decided to remove the feature from the production
version. Even though having a fast attack mode would have been a nice
option, the real value of the 2-LA2 is that it provides two authentic
channels of the classic LA-2A sound for only a little more that a single
standard LA-2A.

Also, in the future, please send any inquires regarding our analog products to:
hardwaresupport@uaudio.com

We are always more than happy to discuss our products with any "gearslutz" out there!

Here's a link to the product support page on our website:
Universal Audio | Product Support

This is always just one click away from our homepage, which is:
Universal Audio | News & Press | Front Page News

We are always happy to answer your questions via phone at the numbers below, too.

Thank you,

Flip Osman
Hardware Support
Universal Audio

877-MY-UAUDIO (877-698-2834)
+1-831-440-1176 (international)
Universal Audio | Company | Contact Information

[tobymusic]

Originally Posted by seagleson

"The one piece of bad news (I am not sure if you heard yet), is that the "fast" mode will not be possible, due to the inability of our T4 vendor to produce this part, so the 2-LA-2 will only function in standard LA-2A mode, not the "hyper" fast 2-LA-2 mode that was a very cool feature."

A UA Email I got about a month + ago. They've been super awesome to me and I think their customer support is amazing. Contact your dealer for a refund.

Shaun

Wow, I wish I´d have recieved this mail from them too - even though they did know that I had one on preorder...

I must say that I was pretty mad too, when I unpacked the thing I found out that the "fast" mode T4 is gone...still, I go a pretty good deal for the thing and I wonder if they would change the pricing for this thing (I hope the don´t obviously). But I´m not gonna send it back - two LA-2A are a lot more expensive and the stereo link on this thing makes it actually a pretty good bus compressor!

This thing sounds great to me, all in all.

I like it, but I´ll probably never buy anything from UA again because of this experience.

Toby

[tobymusic]

Thank you Flip Osman for you comments and for following up on this discussion.
I can understand that UA probably had no choice regarding this issue.

Toby

[Pereds]

Originally Posted by flip@uaudio.com

Hello From Universal Audio!
We apologize if there has been any misunderstanding regarding the features on our new 2-LA-2.

Clarification on the 2-LA2's Features

During the prototype stages of the 2-LA-2 we experimented with faster
photo cells to provide the 2-LA2 with a faster attack time that a
standard LA-2A. While we did achieve some interesting and useful
results, we were unable to locate a reliable source for the required
optical cells and decided to remove the feature from the production
version. Even though having a fast attack mode would have been a nice
option, the real value of the 2-LA2 is that it provides two authentic
channels of the classic LA-2A sound for only a little more that a single
standard LA-2A.

Also, in the future, please send any inquires regarding our analog products to:
hardwaresupport@uaudio.com

We are always more than happy to discuss our products with any "gearslutz" out there!

Here's a link to the product support page on our website:
Universal Audio | Product Support

This is always just one click away from our homepage, which is:
Universal Audio | News & Press | Front Page News

We are always happy to answer your questions via phone at the numbers below, too.

Thank you,

Flip Osman
Hardware Support
Universal Audio

877-MY-UAUDIO (877-698-2834)
+1-831-440-1176 (international)
Universal Audio | Company | Contact Information

Thanks

Per

[junya-eskimo]

So for those who bought it ,

you getting the same results as you would with 2 la2a's?

i am thinking to get one and save on my rack space...

Thanx

Jun

[Pereds]

Tried out somthing other today... Mpressor... its fast... very fast... has the super fast mode...

He He