Gateway??!?!?

[mobaudio]

Ok, so I buy a cheapo Gateway laptop (just for general use and abuse, mind you) and I wind up using it at my work, 'cuz it does a better job than the Mac on 90% of the stuff I do. (Handling audio, mostly.)

Well, on Tuesday I put a major hurt on the CD/DVD drive and broke it. Badly.

I hit up Gateway online to chat with a tech guy and resolve the issue in 20 minutes!

They're sending me a new drive and the means to ship back the old one, for free.
Granted, it's all under warranty, but I thought for sure I was going to have a repeat of the Dell service call for my Aunt's computer...

India- "What color is the light?"
Me- "The light is off."
India- "The light is in the lower right corner, what color is it?"
Me- "I see where the light should be, but it is off."
India- "Are you sure the light is off?"

etc...


But no, Gateway handled my problem relatively quickly without treating me like a moron (I'm no super genius, but I build all of my towers that I use for music production, so I know when a light isn't working).

That's all.

Rock and/or Roll!!

I