GREAT Gear Companies that go the extra MILE +++ - Page 3

astronmr20 · 11th May 2006, 07:23 PM

Metric Halo has been spectacular with their help.

Also very high marks for Universal audio.

Both companies are very easy to reach and are very responsive.

Wish I could say the same for Apple. I have nothing against the big guys, but they rank among the WORST in my book.

Sorry.. I should be helping to keep this thread POSITIVE!

snappydad · 11th May 2006, 08:18 PM

DAV Electronics
Metric Halo
Great River

My experience is limited but has been really positive so far with these.

Kris · 13th October 2006, 04:00 PM

Mr. Patchbay...

http://www.flash.net/~motodata/patchbays/

Shandy · 13th October 2006, 04:38 PM

Charter Oak & ShinyBox

rodrigo · 13th October 2006, 04:59 PM

The absolutely best customer service I've received:

David Browne at Enhanced Audio

I had an unfortunate accident with my M600 when the mic stand lost balance and fell down, I contacted him about a broken part and he sent me a replacement free of charge; not even shipping charge (from Ireland to Mexico).

other companies:

- Metric Halo
- Apogee
- Clavia

seawell · 13th October 2006, 05:03 PM

Germino Amps
Korby Audio

As far as dealers go, nobody has treated me better than Mercenay Audio and Vintage King.

jlsgear · 13th October 2006, 05:44 PM

Peter Montessi at A DESIGNS ... top flight all the way ... does he have a single sister ??

jls.

Kris · 25th June 2008, 10:29 PM

Just wanted to add that Gepco is a GREAT company as well. For all your cabling needs.

kubimusik · 25th June 2008, 10:39 PM

For me, I definitely second

• Aurora Audio
• Little Labs
• Blue Sky
• Blue microphones
• and thanks to MagicDave, also MOTU

All of these went WAY above and beyond the normal definition of good customer service for me when I needed them to...

zeljkom · 25th June 2008, 11:04 PM

- Avedis Audio (they're simply the best)

- Lavry Engineering (answered any stupid question...)

- UA (fast, reliable - that's all I need)

soundwarrior · 26th June 2008, 09:44 AM

Metric Halo

Oktavamod

Musiclab · 26th June 2008, 10:37 PM

Not lexicon

De chromium cob · 27th June 2008, 12:13 AM

Inward Connections - Steve Firlotte is the man. I agree with most of the ones already listed, BTW...with special mention to Craig at Calistro Music and Peter at A-designs....

davidwilson · 27th June 2008, 03:21 AM

Rode microphones here in Australia have always fixed of replaced for free and in recored time.

staudio · 27th June 2008, 06:11 AM

Speck, Vince is a very nice guy and is always willing to talk with me about whatever questions or concerns I have.

GIK Acoustics, Glenn was very helpful with a shipping problem I had, and the positive experience reinforced my decision to continue to use/purchase their products in the future.

Sound Anchors, I recently ordered some custom stands and was very happy with the exchange. Attention to detail and thoroughness is much appreciated.

Dale Electronics in New York, one of the best gear retailers I use. The staff is well informed and without an agenda. They also have a great selection of gear to audition and a very comprehensive parts department.

Mercenary Audio, have had good dealings so far. I like free earplugs.

theblotted · 30th June 2008, 03:33 AM

Lavry (went out of their way to even answering other manufacturer's problems)

Mercenary Audio

plexisys · 27th July 2008, 05:12 PM

+1 Tony Marra @ Thermal Design Thermal Relief Design, Inc.

Best outside support and repair I've ever dealt with.

kpaw · 27th July 2008, 06:00 PM

BAE
Manley
Redco

Omicron_9 · 28th July 2008, 03:23 AM

Millennia: John and Joel have really taken care of me, gone above and beyond, on a couple of instances.

Shure: see my post here: Shure customer service: awe-inspiring

Regards,
-0.9

fooman · 28th July 2008, 03:23 PM

Lynx has been super to deal with. I'm very happy with their product and their support!

Vintage King was also very helpful when I was shopping around for my first few truly hi-end items.

Glenn and Bryan and Gik also were super cool. They made purchasing quite a bit of room treatment very easy.

steveschizoid · 28th July 2008, 03:33 PM

Aurora Audio
GIK Acoustics

I wish I could do more in return than just buy their products!

fastonkeys · 4th August 2008, 08:32 PM

Guitar Center....

JUST KIDDING

i604 · 4th August 2008, 08:45 PM

thermionic culture
metric halo
sonic core
apogee

Brian Middleton · 4th August 2008, 08:49 PM

I want to add Kurzweil, as I was very impressed with their quick and thorough response to a recent tech support inquiry.

WyattB · 5th August 2008, 01:33 PM

These are the companies from whom I've bought and subsequently had to deal with that left me smiling:

Kendrick Amplifiers.

Cascade Mics.

Falcon Northwest (PC).

Rickenbacker.

Main Drag Music.

Ant Farm Amplification.

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11th May 2006, 07:23 PM	#61
astronmr20 Lives for gear Join Date: Jun 2005 Posts: 3,448	Metric Halo has been spectacular with their help. Also very high marks for Universal audio. Both companies are very easy to reach and are very responsive. Wish I could say the same for Apple. I have nothing against the big guys, but they rank among the WORST in my book. Sorry.. I should be helping to keep this thread POSITIVE! __________________ Steve "He's only a fast food knight..."

11th May 2006, 08:18 PM	#62
snappydad Gear maniac Join Date: Feb 2006 Location: High Desert Posts: 217	DAV Electronics Metric Halo Great River My experience is limited but has been really positive so far with these. __________________ The world of 'Gandharvas', wherein sound, as in song and music, is the prevailing quality of existence. (Tibet)

13th October 2006, 04:00 PM	#63
Kris Lives for gear Join Date: Jun 2002 Location: Tallahassee Posts: 1,406	Mr. Patchbay... http://www.flash.net/~motodata/patchbays/ __________________ http://www.fullblackout.com - band http://www.logcabinmusic.com - studio ... - Yours Truely "a GOOD mic pre is good with any mic on any instrument or voice for any genre of music and into any recording device." W. Wittman (ProSoundWeb) "Real engineers know that no one gives a shit about their musical opinion. " Methlab

25th June 2008, 10:29 PM	#68
Kris Lives for gear Join Date: Jun 2002 Location: Tallahassee Posts: 1,406	Just wanted to add that Gepco is a GREAT company as well. For all your cabling needs. __________________ http://www.fullblackout.com - band http://www.logcabinmusic.com - studio ... - Yours Truely "a GOOD mic pre is good with any mic on any instrument or voice for any genre of music and into any recording device." W. Wittman (ProSoundWeb) "Real engineers know that no one gives a shit about their musical opinion. " Methlab

13th October 2006, 04:38 PM	#64
Shandy Gear maniac Join Date: Mar 2006 Location: Burlington, CT Posts: 222	Charter Oak & ShinyBox

13th October 2006, 04:59 PM	#65
rodrigo Gear Head Join Date: Mar 2004 Location: Monterrey, Mexico Posts: 74	The absolutely best customer service I've received: David Browne at Enhanced Audio I had an unfortunate accident with my M600 when the mic stand lost balance and fell down, I contacted him about a broken part and he sent me a replacement free of charge; not even shipping charge (from Ireland to Mexico). other companies: - Metric Halo - Apogee - Clavia

13th October 2006, 05:03 PM	#66
seawell Gear addict Join Date: Feb 2003 Location: Brown Summit, NC, USA Posts: 334	Germino Amps Korby Audio As far as dealers go, nobody has treated me better than Mercenay Audio and Vintage King.

13th October 2006, 05:44 PM	#67
jlsgear Gear maniac Join Date: Jun 2003 Location: OTTAWA Posts: 224	Peter Montessi at A DESIGNS ... top flight all the way ... does he have a single sister ?? jls.

25th June 2008, 10:39 PM	#69
kubimusik Gear Head Join Date: Sep 2007 Location: Los Angeles, CA Posts: 74	For me, I definitely second • Aurora Audio • Little Labs • Blue Sky • Blue microphones • and thanks to MagicDave, also MOTU All of these went WAY above and beyond the normal definition of good customer service for me when I needed them to...

25th June 2008, 11:04 PM	#70
zeljkom Gear maniac Join Date: Dec 2005 Location: Europe... Posts: 223	- Avedis Audio (they're simply the best) - Lavry Engineering (answered any stupid question...) - UA (fast, reliable - that's all I need)

26th June 2008, 09:44 AM	#71
soundwarrior Gear nut Join Date: Apr 2005 Posts: 105	Metric Halo Oktavamod

26th June 2008, 10:37 PM	#72
Musiclab Lives for gear Join Date: Sep 2002 Location: Elmont NY Posts: 3,146	Not lexicon __________________ Lou Gimenez www.musiclabnyc.com

27th June 2008, 12:13 AM	#73
De chromium cob Lives for gear Join Date: Feb 2003 Location: Western North Carolina Posts: 3,359	Inward Connections - Steve Firlotte is the man. I agree with most of the ones already listed, BTW...with special mention to Craig at Calistro Music and Peter at A-designs.... __________________ "I know that most men, including those at ease with problems of the greatest complexity, can seldom accept even the simplest and most obvious truth if it be such as would oblige them to admit the falsity of conclusions which they have delighted in explaining to colleagues, which they have proudly taught to others, and which they have woven, thread by thread, into the fabric of their lives." Tolstoy Scott Benson www.syborgstudios.com

27th June 2008, 03:21 AM	#74
davidwilson Gear maniac Join Date: Oct 2005 Location: Melbourne, Australia Posts: 187	Rode microphones here in Australia have always fixed of replaced for free and in recored time. __________________ David Wilson http://www.myspace.com/cdproduction http://www.myspace.com/jfrevolutionproductions

27th June 2008, 06:11 AM	#75
staudio Lives for gear Join Date: Oct 2005 Location: New York Posts: 546	Speck, Vince is a very nice guy and is always willing to talk with me about whatever questions or concerns I have. GIK Acoustics, Glenn was very helpful with a shipping problem I had, and the positive experience reinforced my decision to continue to use/purchase their products in the future. Sound Anchors, I recently ordered some custom stands and was very happy with the exchange. Attention to detail and thoroughness is much appreciated. Dale Electronics in New York, one of the best gear retailers I use. The staff is well informed and without an agenda. They also have a great selection of gear to audition and a very comprehensive parts department. Mercenary Audio, have had good dealings so far. I like free earplugs.

30th June 2008, 03:33 AM	#76
theblotted Lives for gear Join Date: Sep 2005 Location: Los Angeles Posts: 1,785	Lavry (went out of their way to even answering other manufacturer's problems) Mercenary Audio __________________ the Dude abides.

27th July 2008, 05:12 PM	#77
plexisys Gear maniac Join Date: Oct 2007 Location: Atlanta Posts: 267	+1 Tony Marra @ Thermal Design Thermal Relief Design, Inc. Best outside support and repair I've ever dealt with. __________________ PlexiSystems - Superior Audio Toolbox

27th July 2008, 06:00 PM	#78
kpaw Lives for gear Join Date: May 2007 Location: South Jersey Posts: 1,672	BAE Manley Redco __________________ http://www.myspace.com/kpawalker "Every gun that is made, every warship launched, every rocket fired signifies...a theft from those who hunger and are not fed." --Dwight D. Eisenhower, speech, 1953

28th July 2008, 03:23 AM	#79
Omicron_9 Gear addict Join Date: Jun 2006 Location: New England, USA Posts: 480	Millennia: John and Joel have really taken care of me, gone above and beyond, on a couple of instances. Shure: see my post here: Shure customer service: awe-inspiring Regards, -0.9 __________________ "Signature-line free since 2004!"

28th July 2008, 03:23 PM	#80
fooman Lives for gear Join Date: Mar 2007 Location: Ontario, Canada Posts: 732	Lynx has been super to deal with. I'm very happy with their product and their support! Vintage King was also very helpful when I was shopping around for my first few truly hi-end items. Glenn and Bryan and Gik also were super cool. They made purchasing quite a bit of room treatment very easy. __________________ XXII-22 Productions

28th July 2008, 03:33 PM	#81
steveschizoid Gear addict Join Date: Dec 2007 Location: Columbus, Ohio Posts: 368	Aurora Audio GIK Acoustics I wish I could do more in return than just buy their products! __________________ Andy Sartain www.mindfieldrecordingstudio.com andy@mindfieldrecordingstudio.com

4th August 2008, 08:32 PM	#82
fastonkeys Gear Head Join Date: May 2007 Location: Los Angeles, CA, USA Posts: 41	Guitar Center.... JUST KIDDING

4th August 2008, 08:45 PM	#83
i604 Gear nut Join Date: Jul 2008 Location: Earth Posts: 77	thermionic culture metric halo sonic core apogee __________________ .

4th August 2008, 08:49 PM	#84
Brian Middleton Gear addict Join Date: Jun 2003 Location: Dorchester, Mass., USA Posts: 325	I want to add Kurzweil, as I was very impressed with their quick and thorough response to a recent tech support inquiry.

5th August 2008, 01:33 PM	#85
WyattB Gear Head Join Date: Jul 2008 Posts: 43	These are the companies from whom I've bought and subsequently had to deal with that left me smiling: Kendrick Amplifiers. Cascade Mics. Falcon Northwest (PC). Rickenbacker. Main Drag Music. Ant Farm Amplification.

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