GREAT Gear Companies that go the extra MILE +++ - Page 2

crypticglobe · 3rd May 2006, 03:58 PM

Yeah... Royer and Chandler are at the absolute top of my list!!! :)

Bimini · 3rd May 2006, 03:58 PM

Vintage King is the best for used and vintage gear. They have even helped me out with problematic gear that I've purchased elsewhere.

Nutmeg II. · 3rd May 2006, 04:32 PM

Buzz Audio
A Designs Audio

music friend · 3rd May 2006, 06:24 PM

In no order whatsoever:

Wunder Audio - mike is a great guy with passion for all things audio.

Shadow Hills- Peter and Ian are the best! Loving my GAMA 8.

Genelec - a recent repair went smooth as silk.

Inward Connections - steve is as an amazing designer as he is a tech.

-cd

mixman499 · 3rd May 2006, 07:10 PM

daking
manley
mercenary audio
vintech

these folks have always been great to deal with..i end up talking to eve anna any time i have had a question or problem with my manley gear...and the VERY few problems i have had were fixed immediately.

i also had a great experience with charter oaks....a studio i do alot of work for purchased a few of the charter oaks mics...we had a tube go out on a session....the guys at charter overnighted us a new mic, and were super helpfull and nice to deal with....good people..

dingo · 3rd May 2006, 07:12 PM

Great River
Cranesong
Bryston

TML · 3rd May 2006, 07:20 PM

Mackie......Digidesign........

Yeah Right!!

BAE all the way.........

espasonico · 3rd May 2006, 07:33 PM

Waves

Wes Kuhnley · 3rd May 2006, 11:33 PM

The great folks at Behringer took care of me.

Haolemon · 3rd May 2006, 11:42 PM

Manley big time.

Also for their service of GML products.

Bump Music · 3rd May 2006, 11:51 PM

Chandler, Emperical Labs are fantastic.

It's not rocket science:

Make a good product + back it up with support = Loyal Customers

It's amazing how many companies don't understand this.

phelbin · 3rd May 2006, 11:57 PM

I've actually enjoyed dealing with Izcorp. I'll call them every so often just for help with learning the system, or just to run routing ideas past them. They're always willing to talk through my ideas or issues. Try doing that with Digidesign! I'd wait on hold for 30 minutes before they tell me I have to pay them money for help because the $15k I gave them was more than a year ago.

Quote:

Originally Posted by riteup3

Bluesky.
Their customer service is second to none.

I had some blue sky's and never really liked them. I was complaining about them on a message board here, and Pascal emailed me to make sure nothing was wrong with them. It was more of a taste issue, rather than anything being wrong. But I was amazed that he'd take the initiative to email me to check up on his gear.

picksail · 4th May 2006, 12:36 AM

A brief list of those who have been absolutely wonderful to me:

1) A-Designs
2) API
3) AEA
4) Buzz Audio
5) DigiDesign
6) Great River
7) Cranesong
8) Empirical Labs
9) Wave Distribution
10) Royer

everybody's x · 4th May 2006, 01:29 AM

Otari (tech guy is a friggin RIOT)
BSW
MOTU (if you can get them on the phone they are awesome, that is IF)
M-Audio (pre-digi, haven't called them since avid bought them)
Audio Technica, top notch, the best

Joel DuBay · 4th May 2006, 03:56 AM

Quote:

Originally Posted by Brad McGowan

GIK Acoustics
A Designs Audio
Mytek Digital
Cinemag
John Hardy Co

Now I'm crushed Brad....

~ Joel

Lek · 4th May 2006, 04:04 AM

Cranesong is AWESOME
... Great River too
Blockhead and Bruno Guitar Amplifiers

rapfreak · 4th May 2006, 04:15 AM

A Designs
Chandler Limited

transfiguration · 4th May 2006, 04:31 AM

Peter Reardon - Shadow Hills Industries

he is a quality fanatic..

perhaps to the chagrin of those who have orders in....

...and you can easily hear in his voice how important it is that you love what you've purchased from Shadow Hills.

lclyman · 4th May 2006, 12:41 PM

I've got to chime in for Shaun and Frasier at Phoenix Audio.UK..

I had a bit of a problem with my N16 prototype, emailed Shaun with some questions and he called me back almost immediately.

He asked a few questions and offered the solution and a couple of ways to implement....

Then Frasier called to followup on the followup...!

Incredible products...fabulous service....!!

AlanTide · 4th May 2006, 02:32 PM

I sent a used AT4033 mic to them via FedEx on a Monday night. It was delivered back to me on Wednesday morning. They fixed it and shipped it overnight back to me for free. I was clear in my instructions that it was a used mic, not one that was under any warranty, but they went the extra mile for my little studio. I will not forget that when it comes time for more mics or recommending mics to others.

crypticglobe · 4th May 2006, 03:20 PM

Ya know... I can't believe I forgot to mention this... but Korby is tops too! Really awesome people, that do really awesome work! :)

84K · 4th May 2006, 03:32 PM

Pendulum Audio
Chandler LTD.
Innertube Audio
Bogner Amps
Empirical Labs

_______________________________

Notable Dealers:

Vintage King

Calistro Music

dirren · 4th May 2006, 05:04 PM

G. Daking sent me a tool to adjust the knobs on a unit that wasnt aligned - customer service right there! Or maybe they should ave aligned them to begin with

. Jokes aside, Geoff seemed like a really nice and genuine fella and he puts out great gear.

/D

pigpen · 5th May 2006, 02:15 AM

Peluso (I bought a 47LE used on EvilBay that had some issues. I called him, he took it back and redid the entire mic for free!!!)
Fearn
Dave Holland at HEAR
Universal Audio
Waves (laugh if you will, but they answer my questions as quick as anyone)
URS (Bobby Nathan friggin rules!)
Glenn at GIK

jchas · 5th May 2006, 02:46 AM

Great River.
Dan's been very helpfull and generous despite my lowly hobbyist status and constant questions.

warhead · 5th May 2006, 03:03 AM

Hear Technologies, I keep seeing folks mention them and it's SO true. Dave Holland would jump on a friggin' plane for everybody if he could. Truly "Mr. Customer Service" and the guy really listens.

The Audio Technica story above, I've heard the same story from a lot of AT users. They rarely ask questions, they just take care of you.

Presonus deserves props as well, they are on top of their CS game.

Larry at ADK Microphones is very attentive as well, just solves problems and does it with a smile.

The guys at PMI have always handled problems quickly and professionally.

Peter Montessi of A Designs = top notch problem solver.

Scott at Marshall / MXL is great as well.

Believe it or not about 5 years ago when I once needed Behringer customer service they took care of me quickly with no issue!

Great thread, it tells you a lot about some of these guys and who's there for you when you need them the most.

I hope nobody starts a "Who treats you like shit?" thread cause I'll have to bite my tongue.

War

5th May 2006, 03:32 AM

Quote:

Originally Posted by uvc1977

Rode, I live in Sydney where they make the mics friend of mine had a problem with a K2 which was out of warranty. He took it down to the factory and they repaired it free of charge.

Second vote for RODE! I have had a couple of their mics get noisy on me, and they fixed them pronto, no questions asked.

PS - interesting to find out they cost three times as much in Australia as in the USA...

<L>

vocalworld · 5th May 2006, 08:50 AM

Pendulum Audio (I have the Quartet II)
Mytek Digital (although it can take time... but converters are great)
Blue Microphone and Red Mic (vintagemicrophone.com)
SPL (for some of their products)
For guitars: Framus (e.g. model Panthera)

vernier · 5th May 2006, 10:23 AM

Manley Labs ...went there once and EveAnna gave me a tour of the place ...way cool!
Neumann ...sent them a broken mic and got it back in a day and a half, fixed and free.
Brent Averill ...had good dealings with him as well.

Kris · 11th May 2006, 07:05 PM

Don't know how I forgot, but Groove Tubes is TOPS!!! Aspen and Myles are the coolest.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Why do some companies lack ability to still make decent gear?	Tibbon	The moan zone	24	29th June 2006 08:10 AM
Why the hell do gear companies....	Full Clip Audio	The moan zone	17	26th May 2006 06:43 AM
Companies that rack mount vintage gear, Decca's etc	ampnerd@mac.com	So much gear, so little time!	3	9th February 2006 02:11 AM
Insurance Companies for Gear?	cletus	So much gear, so little time!	6	6th September 2005 11:36 AM

3rd May 2006, 03:58 PM	#31
crypticglobe Lives for gear Join Date: Mar 2004 Location: Nashville Posts: 1,562	Yeah... Royer and Chandler are at the absolute top of my list!!! :) __________________ Steve Lamm Cryptic Globe Recording Nashville Club Cubase/Nuendo Host Custom High End DAW Computers Location/Live Event Recording CGR Nashville Studios www.crypticglobe.com www.clubcubasenashville.com Amek Mozart RN - completely restored - FOR SALE

3rd May 2006, 04:32 PM	#33
Nutmeg II. Lives for gear Join Date: Jan 2003 Location: GEARmany Posts: 897	Buzz Audio A Designs Audio __________________ "Any recording engineer who uses a tube U47 is obviously not a professional" Stephan Temmer 1979

3rd May 2006, 07:10 PM	#35
mixman499 Lives for gear Join Date: Jun 2004 Location: usa Posts: 1,016	daking manley mercenary audio vintech these folks have always been great to deal with..i end up talking to eve anna any time i have had a question or problem with my manley gear...and the VERY few problems i have had were fixed immediately. i also had a great experience with charter oaks....a studio i do alot of work for purchased a few of the charter oaks mics...we had a tube go out on a session....the guys at charter overnighted us a new mic, and were super helpfull and nice to deal with....good people.. __________________ "how about more of less....?" jchristopherhughes producer/engineer/mixer/sound geek myspace.com/jonchristopherhughes

3rd May 2006, 11:33 PM	#39
Wes Kuhnley Lives for gear Join Date: Feb 2006 Posts: 507	The great folks at Behringer took care of me. __________________ Associated with: Great River Electronics \| Resonant Electronic Design Check out the brand new Resonant 18 watt amplifiers! "Don't f-ck with my drink if you value your teeth."

3rd May 2006, 03:58 PM	#32
Bimini Gear nut Join Date: Feb 2006 Location: Portland Posts: 127	Vintage King is the best for used and vintage gear. They have even helped me out with problematic gear that I've purchased elsewhere.

3rd May 2006, 06:24 PM	#34
music friend Gear nut Join Date: Mar 2005 Location: Eagle Rock, California Posts: 122	In no order whatsoever: Wunder Audio - mike is a great guy with passion for all things audio. Shadow Hills- Peter and Ian are the best! Loving my GAMA 8. Genelec - a recent repair went smooth as silk. Inward Connections - steve is as an amazing designer as he is a tech. -cd

3rd May 2006, 07:12 PM	#36
dingo Gear addict Join Date: Jun 2002 Posts: 417	Great River Cranesong Bryston

3rd May 2006, 07:20 PM	#37
TML Lives for gear Join Date: Nov 2002 Posts: 891	Mackie......Digidesign........ Yeah Right!! BAE all the way.........

3rd May 2006, 07:33 PM	#38
espasonico Lives for gear Join Date: Jan 2005 Posts: 508	Waves

3rd May 2006, 11:42 PM	#40
Haolemon Gear nut Join Date: Dec 2002 Location: San Francisco Posts: 82	Manley big time. Also for their service of GML products.

3rd May 2006, 11:51 PM	#41
Bump Music Lives for gear Join Date: Oct 2005 Location: Toronto Posts: 611	Chandler, Emperical Labs are fantastic. It's not rocket science: Make a good product + back it up with support = Loyal Customers It's amazing how many companies don't understand this.

4th May 2006, 12:36 AM	#43
picksail Lives for gear Join Date: Nov 2002 Location: Hollywood Posts: 3,291	A brief list of those who have been absolutely wonderful to me: 1) A-Designs 2) API 3) AEA 4) Buzz Audio 5) DigiDesign 6) Great River 7) Cranesong 8) Empirical Labs 9) Wave Distribution 10) Royer __________________ Stewart Cararas Seventh Level Productions Myspace Profile Discogs _________________________________ The new is necessarily abstract - Rudolf Borchadt

4th May 2006, 01:29 AM	#44
everybody's x Lives for gear Join Date: Sep 2004 Location: kansas city Posts: 1,595	Otari (tech guy is a friggin RIOT) BSW MOTU (if you can get them on the phone they are awesome, that is IF) M-Audio (pre-digi, haven't called them since avid bought them) Audio Technica, top notch, the best __________________ Dave

4th May 2006, 04:04 AM	#46
Lek Lives for gear Join Date: Mar 2005 Location: NJ Posts: 509	Cranesong is AWESOME ... Great River too Blockhead and Bruno Guitar Amplifiers __________________ don't forget to eat your khao niao LEK // FUZZWORLD RECORDS & STUDIOS myspace.com/lekmusic myspace.com/lektravels www.lekmusic.com

4th May 2006, 04:15 AM	#47
rapfreak Lives for gear Join Date: Jun 2005 Location: Columbus, Ohio Posts: 871	A Designs Chandler Limited

4th May 2006, 04:31 AM	#48
transfiguration Gear maniac Join Date: Mar 2004 Location: Austin, TX Posts: 243	People who care Peter Reardon - Shadow Hills Industries he is a quality fanatic.. perhaps to the chagrin of those who have orders in.... ...and you can easily hear in his voice how important it is that you love what you've purchased from Shadow Hills.

4th May 2006, 12:41 PM	#49
lclyman Gear nut Join Date: Oct 2002 Location: Upstate New York Posts: 132	I've got to chime in for Shaun and Frasier at Phoenix Audio.UK.. I had a bit of a problem with my N16 prototype, emailed Shaun with some questions and he called me back almost immediately. He asked a few questions and offered the solution and a couple of ways to implement.... Then Frasier called to followup on the followup...! Incredible products...fabulous service....!!

4th May 2006, 02:32 PM	#50
AlanTide Gear addict Join Date: May 2004 Location: Alabama Posts: 428	Audio Technica, without a doubt I sent a used AT4033 mic to them via FedEx on a Monday night. It was delivered back to me on Wednesday morning. They fixed it and shipped it overnight back to me for free. I was clear in my instructions that it was a used mic, not one that was under any warranty, but they went the extra mile for my little studio. I will not forget that when it comes time for more mics or recommending mics to others. __________________ Inquiring minds just have to know!!!!! Alan Pearce Sound Images Recording Dothan, Alabama

4th May 2006, 03:20 PM	#51
crypticglobe Lives for gear Join Date: Mar 2004 Location: Nashville Posts: 1,562	Ya know... I can't believe I forgot to mention this... but Korby is tops too! Really awesome people, that do really awesome work! :) __________________ Steve Lamm Cryptic Globe Recording Nashville Club Cubase/Nuendo Host Custom High End DAW Computers Location/Live Event Recording CGR Nashville Studios www.crypticglobe.com www.clubcubasenashville.com Amek Mozart RN - completely restored - FOR SALE

4th May 2006, 03:32 PM	#52
84K Lives for gear Join Date: Oct 2004 Location: right coast Posts: 3,772	Pendulum Audio Chandler LTD. Innertube Audio Bogner Amps Empirical Labs _______________________________ Notable Dealers: Vintage King Calistro Music

4th May 2006, 05:04 PM	#53
dirren Gear maniac Join Date: Jul 2003 Location: Sweden Posts: 198	G. Daking sent me a tool to adjust the knobs on a unit that wasnt aligned - customer service right there! Or maybe they should ave aligned them to begin with . Jokes aside, Geoff seemed like a really nice and genuine fella and he puts out great gear. /D __________________ 15K Studios, SWE

5th May 2006, 02:15 AM	#54
pigpen Lives for gear Join Date: Dec 2004 Location: Athens, GA- US Posts: 2,163	Peluso (I bought a 47LE used on EvilBay that had some issues. I called him, he took it back and redid the entire mic for free!!!) Fearn Dave Holland at HEAR Universal Audio Waves (laugh if you will, but they answer my questions as quick as anyone) URS (Bobby Nathan friggin rules!) Glenn at GIK __________________ "Depression is merely anger without enthusiasm" http://pigpenstudios.net http://www.myspace.com/pigpenstudios

5th May 2006, 02:46 AM	#55
jchas Gear addict Join Date: Mar 2005 Location: Minnesota Posts: 458	Great River. Dan's been very helpfull and generous despite my lowly hobbyist status and constant questions.

5th May 2006, 03:03 AM	#56
warhead Jai guru deva om Join Date: Feb 2003 Location: South Carolina Posts: 7,980	Hear Technologies, I keep seeing folks mention them and it's SO true. Dave Holland would jump on a friggin' plane for everybody if he could. Truly "Mr. Customer Service" and the guy really listens. The Audio Technica story above, I've heard the same story from a lot of AT users. They rarely ask questions, they just take care of you. Presonus deserves props as well, they are on top of their CS game. Larry at ADK Microphones is very attentive as well, just solves problems and does it with a smile. The guys at PMI have always handled problems quickly and professionally. Peter Montessi of A Designs = top notch problem solver. Scott at Marshall / MXL is great as well. Believe it or not about 5 years ago when I once needed Behringer customer service they took care of me quickly with no issue! Great thread, it tells you a lot about some of these guys and who's there for you when you need them the most. I hope nobody starts a "Who treats you like shit?" thread cause I'll have to bite my tongue. War __________________ Warren Dent Email: warren (at) frontendaudio (dot) com Front End Audio Sells Gear Tuesday Testers: Hear the Gear Shootouts Product Videos on YouTube: Overviews of Gear

5th May 2006, 08:50 AM	#58
vocalworld Gear Head Join Date: Dec 2005 Location: Germany Posts: 33	Pendulum Audio (I have the Quartet II) Mytek Digital (although it can take time... but converters are great) Blue Microphone and Red Mic (vintagemicrophone.com) SPL (for some of their products) For guitars: Framus (e.g. model Panthera)

5th May 2006, 10:23 AM	#59
vernier Lives for gear Join Date: Mar 2006 Posts: 3,626	Manley Labs ...went there once and EveAnna gave me a tour of the place ...way cool! Neumann ...sent them a broken mic and got it back in a day and a half, fixed and free. Brent Averill ...had good dealings with him as well.

11th May 2006, 07:05 PM	#60
Kris Lives for gear Join Date: Jun 2002 Location: Tallahassee Posts: 1,417	Don't know how I forgot, but Groove Tubes is TOPS!!! Aspen and Myles are the coolest. __________________ http://www.fullblackout.com - band http://www.logcabinmusic.com - studio ... - Yours Truely "a GOOD mic pre is good with any mic on any instrument or voice for any genre of music and into any recording device." W. Wittman (ProSoundWeb) "Real engineers know that no one gives a shit about their musical opinion. " Methlab

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread: