Originally Posted by icebox
So I emailed Empirical today and an hour later Dave Derr himself answers back with the answer. I love good customer service.
So, anyone else with good customer service stories, Empirical or not?
I too have had a ridiculously good experience with Empirical Labs service.
My Fatso, thats about 7 years old, went on the fritz.
Dave Derr, responded promptly to my email, he went to great lengths to explain what he thought the issue was.
I sent my Fasto Jr. in, and they fixed the issue, and THEN, practically replaced everything else, all new caps, new pots and knobs.
When investing in high end gear, its comforting to know that people actually stand behind their products.
You can spend 25K and cant get anyone on the phone.
Thanks again Dave and Empirical Labs.