CHANDLER has the best customer support ever !!!

MicSlut666 · 5th November 2009

Only want to share my experience with Chandler Limited customer support.

I had a little problem with my brand new Zener Limiter. I deceided to contact the Chandler customer support via e-mail. Within minutes Wade responded personally to my email and promised to fix up everything right away. During this time Wade was leaving for AES and forwarded my request to Judy to get everything sorted out as fast as possible.

I made it to include an audio file of my problem and after a Chandler technician gave it a listen it was clear that something was wrong with my Zener.

Judy immidiatley proposed to ship a replacement Zener and pay the shipping costs. A few days later i received my exchange Zener from the States!

I am still amazed and happy about such a great personal customer support.

CHANDLER IS THE BEST !!!

Bell Head · 6th November 2009

This is good to hear. Nothing more stressfull than broken gear.

5th November 2009	#1
MicSlut666 Gear addict Join Date: Nov 2006 Posts: 442 Thread Starter	CHANDLER has the best customer support ever !!! Only want to share my experience with Chandler Limited customer support. I had a little problem with my brand new Zener Limiter. I deceided to contact the Chandler customer support via e-mail. Within minutes Wade responded personally to my email and promised to fix up everything right away. During this time Wade was leaving for AES and forwarded my request to Judy to get everything sorted out as fast as possible. I made it to include an audio file of my problem and after a Chandler technician gave it a listen it was clear that something was wrong with my Zener. Judy immidiatley proposed to ship a replacement Zener and pay the shipping costs. A few days later i received my exchange Zener from the States! I am still amazed and happy about such a great personal customer support. CHANDLER IS THE BEST !!!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread starter	Forum	Replies	Last Post
TC Electronic Customer Support	monkeyboy1973	Music computers	7	6th August 2009 08:57 AM
sonalksis customer support	bluemoon	So much gear, so little time!	3	13th February 2009 01:38 PM
Mackie customer support	digital 1010	Electronic Music Instruments & Electronic Music Production	0	8th December 2008 11:51 PM
Grooveboxmusic customer support	tamasdragon	Music computers	0	4th April 2008 03:16 PM
Is this good customer support? Waht do you think?	Flying_Dutchman	High end	0	8th February 2007 01:44 PM

6th November 2009	#2
Bell Head Gear Head Join Date: May 2009 Posts: 71	This is good to hear. Nothing more stressfull than broken gear.