Five Fish Pre Problem
Old 24th December 2012
  #1
Gear interested
 

Thread Starter
Five Fish Pre Problem

Hi guys,

A couple of weeks ago I sent this email to Five Five but I still haven't gotten any answer from them so I'm asking you guys the same thing. Is there anything I can do to fix this problem and/or can you recommend a good tech guy who can repair it. Here a copy of the email.

"Hi,
A few of months ago I bought a 500 series X-12 from you guys and about a week ago I noticed that anything I passed through the preamp sounded thin. Sometimes when I moved the gain around it got fixed but now it does this all the time. Also, when I press the Polarity button the gain diminishes significantly. I wanted to know if there is anything I can do to fix this or If I can send it in so you guys can take a look at it.
Thanks"
Old 24th December 2012
  #2
Lives for gear
 
Richard Crowley's Avatar
 

I would first check the input wiring (including the external connections). I have seen similar symptoms from a broken wire in the balanced feed.
Old 24th December 2012
  #3
Gear maniac
 

alex, I responded to you within 30 minutes of receipt of your email. Please check your spam folder.

Also, can you send me an email directly, instead of filling out the website online form. I don't know if you mistyped your gmail email address (that's why you didn't received my response.) Your gmail address consisted of letters and numbers. Maybe you transposed some digits.

Thanks!
Old 25th December 2012
  #4
Gear interested
 

Thread Starter
You're right owel. I'm sorry, your reply was sent to my spam inbox.
Old 30th December 2012
  #5
Lives for gear
 
mingustoo's Avatar
Call me a future five fish customer.
Old 30th December 2012
  #6
Gear addict
 
hymenoptera's Avatar
 

now that's fresh customer service
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