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URGENT! Pro tools HD9.3 playback Probelm
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Old 22nd April 2012   #1
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URGENT! Pro tools HD9.3 playback Probelm
I need your help urgently.
I have a Pro tools HD3 setup on a dual core Mac Pro OS-X snow leopard, using pro tools version 9.3 in my studio, but I am having serious problems with the playback of audio files.

I can record and everything runs perfect, but when I try to replay the recorded audio all tracks just play out a REALLY loud "KRRRRRRRR" (distorted digital noise, all meters in red!) noise on all outputs.

I have tried to delete preferences, database and set-up files, restarted the computer and pro tools. This procedure helped once or twice, but the problem returned after just a few hours.

Now I have reinstalled the whole system on a clean new disc and it worked for 7 hours straight but just now the problem returned. I can't playback any audio files from pro tools, but I can record as much as I like. If I burn the audio files on a cd, they play as they should, but as soon at I press play on pro tools all meters just hits the top with unpleasant noise!

Can anyone help locate the problem?
I am desperate!
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Old 22nd April 2012   #2
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sounds like a clock issue.
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Old 22nd April 2012   #3
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Try here too

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maybe electronic????? after time......heat.......capacitors.....resistors.....?????
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Old 22nd April 2012   #4
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Quote:
Originally Posted by work2do View Post
sounds like a clock issue.

ha ha ha or that............check and reset in set up????


???? isn't clock usually like ticks......???
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Old 22nd April 2012   #5
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Quote:
Originally Posted by work2do View Post
sounds like a clock issue.
In what way?
I have not connected new items to the system that use word-clock for more than a year and it has been running.
Could it be a clock issue anyway?

I have actually had a clock issue before, but that was exactly ticks and this is constant noise until I stop replay
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Old 22nd April 2012   #6
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Originally Posted by ritelec View Post
Try here too

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maybe electronic????? after time......heat.......capacitors.....resistors.....?????
I am starting to fear that...
Any suggestions to ways of locating the problem?
I only have 1 computer, so I can't install it on another and test it there...
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Old 22nd April 2012   #7
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Did you run digitest?
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Old 22nd April 2012   #8
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Digitest.
No, I didn't
Is it a program I can download and run?
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Old 22nd April 2012   #9
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It is installed with PT. Check the Applications folder. Likely the folder with Pro Tools. Used to be a Digidesign folder in older versions, probably Avid now.

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Old 22nd April 2012   #10
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Thanks:-)
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Old 22nd April 2012   #11
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I think I might have located the problem.

After having cooled off, the system worked okay again, playing back files it wouldn't play before, without any thing having been done except 1 hour rest.
When the problem reaccurred after 1 hour playback, I checked my converters, clockcables and digilinks thru 1 at a time.

The problem came back but suddenly some files in a session would play and others would distort. Then I checked the files thru one at a time and the problem became even more strange. Some files played, some distorted, some didn't play at all and one last one played another artist tune in halfspeed...

That made me realize that all the problems came on sessions all located on the same disc. When the session was moved to another disc all files played fine.

I have off course still to see if this periodic problem reaccurres on a new drive as well, but so far the most likely cause it the drive that is sick.

Sounds plausible to you, guys?
I'll let you know if the problem returns:-)
Thanks for your advice.
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