Originally Posted by bbow73
What do you mean by 'support' repairs? operating?, Clavia's customer service is better than Krg, Rlnd & Ymh in my experience.
They've been doing synths for a long time and the NW doesn't operate very differently than the first Nord. Similar to the Virus: many versions>lots more features, but same basic machine. Besides, there's plenty of support online and the NW is thee easiest and immediately gratifying synth out there.
Well, for $400 I'd be happy with a Fusion as well, that's a very good deal.
I won't be using a Fusion though, I don't like their UI.
The NW UI is great. I look forward to using it, and I'm never frustrated with it, it's nothing but a pleasure to use and it makes me want to keep playing. I get in trouble because I get sucked into playing when I'm supposed to be doing other things. I never quit playing it out of frustration like I have with SOO many other synths.
The support folks at Clavia that I've talked to have all been on off-days then, I guess...
The G2 I bought brand new not long after it came out and only a few years went by before they stopped supporting it and promises in their software were abandoned? Hell had to push to get them to release the final update for it even. And I had the USB port go out on mine, which I ended up having to figure out how to fix myself, so it didn't become a paperweight.. I realize that the G2 was not a big money maker for Clavia, probably their worst selling product ever...but even if they never expanded the software to my expectations at least they could have fixed all the bugs before abandoning it and been more helpful in servicing the machine.
I think the G2 is cool and fun as is, but they didn't really take the idea as far as I hoped for, it added a few modules but it also subtracted a few from the original, and they talked it all up with physical modeling promises... The response I got from them when I emailed them about the G2 (before it was officially discontinued) was pretty much what I would expect from Korg/etc...that my product was "old" and they would not be supporting it any more... If I wanted a completely disposable product I would have bought a Korg...even Access still offered support on my Virus Indigo that needed parts for repair last year, and that's clearly a lot older product than the G2...
Anyone expecting the Nord Wave to NOT be discontinued in the near future is kidding themselves, and I imagine Clavia's response when seeking support will be like what I got from them with the G2.
Don't get me wrong I greatly prefer the Nord interface over Access (which is why the Indigo is gone!), but their gadgets I feel are too expensive for the level of support I personally received...and I won't ever be buying one brand new again, especially not something like a Wave this late in its life.