Big City Music incommunicado?

imissthewar · 8th February 2012

If this post is in the wrong spot I do apologize.

Short story is this: I made a purchase from Big City, couple days later informed them I needed to return, they say cool, we traded more emails, I agreed to restocking fee, etc. So I send the product back. I have delivery confirmation stating they received the item over two weeks ago, and since then not a blip, no refund, no emails, nada.

I understand it's a fairly small time boutique operation, but this seems fishy...

Has anyone else had issues with these guys?

boon · 8th February 2012

They're good people. Why not try the telephone?

Sorry for your woes though. Stuff like that is always frustrating

Gringo Starr · 8th February 2012

Quote:

Originally Posted by imissthewar

If this post is in the wrong spot I do apologize.

Short story is this: I made a purchase from Big City, couple days later informed them I needed to return, they say cool, we traded more emails, I agreed to restocking fee, etc. So I send the product back. I have delivery confirmation stating they received the item over two weeks ago, and since then not a blip, no refund, no emails, nada.

I understand it's a fairly small time boutique operation, but this seems fishy...

Has anyone else had issues with these guys?

They are very small. Their store is a glorified shed with stuff thrown all over the place. Very disorganized/cluttered store. So it's not surprising to hear that they're not on top of refunds etc. However I wouldn't worry. These guys are legit and I guarantee you will get your money back. Why don't you just call them tomorrow. They're all really cool people.

100th Monkey · 8th February 2012

I've never tried to get a refund from them, but I've shopped with them several times over the years and never had a problem.

shaft9000 · 8th February 2012

they can seem dodgy at times, but just get them on the phone and you should be fine

Beermaster · 8th February 2012

For years and years I've heard nothing but good things about Big City Music. In fact I've even heard that Big City Music have stepped into to sort out issues with a certain manufacturer and his bad delivery/build problems to buyers (even tho the goods weren't sold via them )

I'm sure if you called them you'd get a prompt response.

imissthewar · 10th February 2012

They emailed back, guess everyone got sick at NAMM (they called it "Nammthrax"). Thanks for all the replies!

sirdss · 10th February 2012

And remind Roger Big City's owner that star employee Stephi can't survive on a handful of pretzels when shes been working for 9 hours straight! Bring the gal a salad for pete's sake!!!

8th February 2012	#1
imissthewar Gear Head Joined: Sep 2010 Posts: 58 Thread Starter	Big City Music incommunicado? If this post is in the wrong spot I do apologize. Short story is this: I made a purchase from Big City, couple days later informed them I needed to return, they say cool, we traded more emails, I agreed to restocking fee, etc. So I send the product back. I have delivery confirmation stating they received the item over two weeks ago, and since then not a blip, no refund, no emails, nada. I understand it's a fairly small time boutique operation, but this seems fishy... Has anyone else had issues with these guys?

8th February 2012	#5
shaft9000 Lives for gear Joined: Jul 2008 Location: Van Nuys CA, USA Posts: 1,014	they can seem dodgy at times, but just get them on the phone and you should be fine __________________ http://www.youtube.com/shaft9000

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8th February 2012	#2
boon Lives for gear Joined: Aug 2010 Posts: 2,398	They're good people. Why not try the telephone? Sorry for your woes though. Stuff like that is always frustrating

8th February 2012	#4
100th Monkey Gear addict Joined: Mar 2009 Posts: 328	I've never tried to get a refund from them, but I've shopped with them several times over the years and never had a problem.

8th February 2012	#6
Beermaster Lives for gear Joined: May 2007 Location: London Posts: 2,136	For years and years I've heard nothing but good things about Big City Music. In fact I've even heard that Big City Music have stepped into to sort out issues with a certain manufacturer and his bad delivery/build problems to buyers (even tho the goods weren't sold via them ) I'm sure if you called them you'd get a prompt response.

10th February 2012	#7
imissthewar Gear Head Joined: Sep 2010 Posts: 58 Thread Starter	They emailed back, guess everyone got sick at NAMM (they called it "Nammthrax"). Thanks for all the replies!

10th February 2012	#8
sirdss Gear maniac Joined: Oct 2010 Location: Los Angeles Posts: 206	And remind Roger Big City's owner that star employee Stephi can't survive on a handful of pretzels when shes been working for 9 hours straight! Bring the gal a salad for pete's sake!!!