International orders from Musician's Friend

Liquid Legacy · 2nd February 2012

Okay, so no dealers in Norway had the MiniBrute up for pre-order so I went ahead and ordered one from Musiciansfriend.com. Has any non-americans here had any positive or negative experiences dealing with this site?

L.L

Fidgit · 2nd February 2012

cumbersome credit card verification process for international orders at MF.
they charge you asap, not when the order ships. that's not "state of the art".
nova might have a better (pre-order) price on the minibrute.

Liquid Legacy · 2nd February 2012

Really? That sucks. I thought everyone was doing the "charge when it ships" thing these days... Anyway, the price is still better at Musician's Friend (425$) so unless some nightmare stories emerge from this thread I'm keeping the order

One thing I'm always concerned about when ordering "overseas" is how well the items are packed to avoid shipping damage. Thomann.de packs their orders like champs (my last shipment from them (Adam speakers) was wrapped in over 20 meters of large plastic air pillows in addition to the protection inside the Adam boxes). I hope the people at MF are equally thorough with their packing. Returning a damaged product to another continent can be a hassle!

Skaught · 2nd February 2012

Quote:

Originally Posted by Fidgit

cumbersome credit card verification process for international orders at MF.
they charge you asap, not when the order ships. that's not "state of the art".
nova might have a better (pre-order) price on the minibrute.

Skaught from Musician's Friend here. We actually don't bill you until the item ships unless you pay with PayPal. With any major credit card we only pre authorize the charge when you place the order and then once it ships we charge the amount to the card.

L.L please email me your order details to forums@musiciansfriend.com. I would be happy to check on it and make sure everything goes smoothly. We appreciate your business! Thank you for your time!

Thanks,
Skaught

Liquid Legacy · 2nd February 2012

Hi Skaught, thanks for replying. Good to know about the billing. I'll send you my order details.

This is the kind of customer service that gets a big plus in my book

2nd February 2012	#1
Liquid Legacy Gear addict Joined: Dec 2011 Location: On top of the globe Posts: 341 Thread Starter	International orders from Musician's Friend Okay, so no dealers in Norway had the MiniBrute up for pre-order so I went ahead and ordered one from Musiciansfriend.com. Has any non-americans here had any positive or negative experiences dealing with this site? L.L

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2nd February 2012	#2
Fidgit Gear maniac Joined: Oct 2006 Posts: 181	cumbersome credit card verification process for international orders at MF. they charge you asap, not when the order ships. that's not "state of the art". nova might have a better (pre-order) price on the minibrute.