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Got Cubase 7 US version , need help .
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WhySoLazy
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#1
21st December 2012
Old 21st December 2012
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Got Cubase 7 US version , need help .

I just got Cubase 7 that I ordered from Ebay .

On the eLicenser program the title of the license is " Cubase 7 US "

I'm from Israel , do I get support and will be able to upgrade in the future or its version only for US citizens ?

Thanks
#2
22nd December 2012
Old 22nd December 2012
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Yes, you have to send a copy of your passport and social security number to steinberg for it to work....

Ps: your good enjoy
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#3
24th December 2012
Old 24th December 2012
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Quote:
Originally Posted by WhySoLazy View Post
I just got Cubase 7 that I ordered from Ebay .

On the eLicenser program the title of the license is " Cubase 7 US "

I'm from Israel , do I get support and will be able to upgrade in the future or its version only for US citizens ?

Thanks
Not a problem, just use the US online/phone customer support and forget about the Israeli distributor.
#4
24th December 2012
Old 24th December 2012
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Official response from Steinberg...

"Greetings,

As of December 5th 2012, Steinberg began a program called the Steinberg Geo Targeting Activation Routine. This process has been created to help contain grey market sales activity in certain Countries where there have been issues with currency and imports. Not all countries are affected in the same way and not all non-US countries are unauthorized to receive and activate Steinberg software.

Occasionally, very legitimate instances arise where customers are either on a US military base abroad, or possibly purchased a product at home in the US and activated the product in a different country and they will see the Geo Targeting Activation Routine error message. This message is a notification and will not impede the operation of the product, nor will it keep legitimate customers from receiving technical support or customer service.

I have provided our valued authorized resellers with this email message so they can share it with customers in case any questions arise. Please have confidence in you buying decision and your choice of resellers. Thanks for buying Steinberg products.

Please contact me directly if you have any concerns.
Thanks,
GPK

.......................................................................................................................

www.mixing-mastering-online.com
WhySoLazy
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#5
24th December 2012
Old 24th December 2012
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How I can contact GPK directly?
#6
19th January 2013
Old 19th January 2013
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This is ********, i also bought my copy of Cubase off ebay, not a mention of country restrictions and they happily shipped it to Norway and now (not tried installing it yet). I discover it is a US only version and that it is officially supported only in the us !?!?!?

What is the consumer supposed to do / have done here ?
#7
28th January 2013
Old 28th January 2013
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according to that statement it should work fine. if it doesnt then get a refund on ebay
#8
6th May 2013
Old 6th May 2013
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hi everyone,

im another one to be added to this victim list.
I am from Australia and I bought a Cubase 7 from ebay / US.

It says on the front of the box near the bottom in fine print - US Version: This software can be activated and is officially supported only within the US.

Im contacting Australia authorised dealer (yamaha music) to see if I can get a legitimate answer about this non-sense.

Has anyone had success installing US version outside of US yet ? with full access to updates (very important) and support (not so important) ?

Im not even going to try installing it until I do more research, because I guess once youve installed it and registered in your name , then you really can't return it :\

This situation sucks.
#9
6th May 2013
Old 6th May 2013
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If you are having trouble activating, get a proxy that changes your geo location, enter your address at 91210 zip code... I am sorry that steinberg is doing this! software is universal when you buy it, its enough the world is suffering with other media distribution...
#10
7th May 2013
Old 7th May 2013
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well , here is the official response from Yamaha Music who is the ONLY Australian authorized dealer listed officially on the steinberg website.

I quote response.

"Hey Mark,
This is something that we have only come across a few times. It is not Country specific except for within the US. So copies of the software from the US can only be activated in the US. Copies purchased anywhere else are freely activated anywhere else.

Unfortunately we do only provide support for Australian customers (however if you purchased the software elsewhere then change your registration to here that works as well).

So long story short if you try and activate the product when you are going to download the license it will fail because it is not within America. My suggestion would be to contact the place of purchase for a return and purchase the product within Australia.

Regards"

So be warned people these US versions definitely will NOT activate outside of the US and updates and support will be unavailable.

Stupidest thing ever.
#11
7th May 2013
Old 7th May 2013
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Its very EASY to get around this, Log in using a PROXY, VPN or anything that will change your geographical location, just google it! the server will think you are in the US and activate it, its beyond easy, or get a friend in the US to enter it into your account there....
#12
7th May 2013
Old 7th May 2013
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im just going to return it , im well over it and this ebay seller.
but thanks for the suggestions.
#13
7th May 2013
Old 7th May 2013
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pgstudio is offline
I just bought my cubase 7 in USA and activated here in Brazil.

When i installed it, the installer showed a message saying that i was outside USA and my copy maybe a copy from the grey market and i may not receive support, but it has an option to register it anyway. I authorized and its working very well here!
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#14
7th May 2013
Old 7th May 2013
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Quote:
Originally Posted by pgstudio View Post
I just bought my cubase 7 in USA and activated here in Brazil.

When i installed it, the installer showed a message saying that i was outside USA and my copy maybe a copy from the grey market and i may not receive support, but it has an option to register it anyway. I authorized and its working very well here!
Do you have access to updates aswell ?

If so then thats very good for you , but it would seem that this activation acts differently in every country and for Australia you simply just can't activate a US Version code.
Thats how it seems anyway , im not willing to try because it will weaken my case for a return.

The ebay seller is providing poor customer service , just keeps asking if it has been opened ? Im like no it has not been opened but the plastic seal wrap has been taken off , but I still have that too and can provide it back with the return.

Pain in the ass this is , wasting time , money and creativity time.
#15
10th May 2013
Old 10th May 2013
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Quote:
Originally Posted by wfstudios View Post
Do you have access to updates aswell ?

If so then thats very good for you , but it would seem that this activation acts differently in every country and for Australia you simply just can't activate a US Version code.
Thats how it seems anyway , im not willing to try because it will weaken my case for a return.

The ebay seller is providing poor customer service , just keeps asking if it has been opened ? Im like no it has not been opened but the plastic seal wrap has been taken off , but I still have that too and can provide it back with the return.

Pain in the ass this is , wasting time , money and creativity time.
Well, the only warning i had was the message that i may not have customer support bla bla bla. I installed the recent updates and its smooth.
TNM
#16
11th May 2013
Old 11th May 2013
  #16
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ANYONE can download updates can't they? Unless they changed that too. EDIT - just checked.. yes.. just direct links on their support page.. easy...

however this stinks and is the first i have seen of this in the software world. WOW steinberg.. just.. WOW...
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#17
26th May 2013
Old 26th May 2013
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could you purchase an elicenser in israel ?
maybe then yamaha / steinberg can make that work for you by transferring your license for you ... always a good idea to have a backup dongle ...

cheers

john
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#18
7th June 2013
Old 7th June 2013
  #18
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Hello all,

I can definitively not say or explain why the Cubase 7 US version has been implemented.
But I can help you solve some of the other questions.

Quote:
This message is a notification and will not impede the operation of the product, nor will it keep legitimate customers from receiving technical support or customer service.
That is true, click on ok and the license should download correctly.

The license will be flagged as Cubase 7 US, so even though you transfer the license to a different eLicenser the local distributor will know it was purchased on the US.

Some distributors or local dealers might not want to provide support if you have not purchased the software with them.
Some others might not have a problem with it, as long as you are register in that country. E.g. Australia, Canada.

It does not matter where you have purchase Cubase or if you have a US license, you can always download and install the free maintenance updates.
No matter where you are you can always request support from the Steinberg Headquarters using the Support Request Form on your MySteinberg account or through the official forums.

Best regards,
GN
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#19
11th September 2013
Old 11th September 2013
  #19
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on a different topic - I have Cubase Artist 6.5 and I want to upgrade to Cubase 7.
This is a "download only" option from the Steinberg online shop.
However when I login to "my steinberg", my country for some reason shows are Ireland and the price of the upgrade jumps from 299 USD to 299 EUR.

Can I just buy the licence without logging in and register it over my own e-licencer?

Or do I need to change my country in my locale details (I believe I need to contact Steinberg for this) and proceed normally?

Any ideas?
#20
12th September 2013
Old 12th September 2013
  #20
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Hello emrahalpat,

Quote:
Originally Posted by emrahalpat View Post
on a different topic - I have Cubase Artist 6.5 and I want to upgrade to Cubase 7.
This is a "download only" option from the Steinberg online shop.
However when I login to "my steinberg", my country for some reason shows are Ireland and the price of the upgrade jumps from 299 USD to 299 EUR.

Can I just buy the licence without logging in and register it over my own e-licencer?

Or do I need to change my country in my locale details (I believe I need to contact Steinberg for this) and proceed normally?

Any ideas?
You don't need to Log-in to your MySteinberg account to purchase through the online shop.
The online shop is geo tagged and it should automatically redirect you to the correct landing page and price.
Please log out from your MySteinberg account, delete the cookies and try again.

Best regards,
GN
#21
26th September 2013
Old 26th September 2013
  #21
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drakem is offline
Quote:
Originally Posted by Guillermo N View Post
Hello all,

I can definitively not say or explain why the Cubase 7 US version has been implemented.
But I can help you solve some of the other questions.


That is true, click on ok and the license should download correctly.

The license will be flagged as Cubase 7 US, so even though you transfer the license to a different eLicenser the local distributor will know it was purchased on the US.

Some distributors or local dealers might not want to provide support if you have not purchased the software with them.
Some others might not have a problem with it, as long as you are register in that country. E.g. Australia, Canada.

It does not matter where you have purchase Cubase or if you have a US license, you can always download and install the free maintenance updates.
No matter where you are you can always request support from the Steinberg Headquarters using the Support Request Form on your MySteinberg account or through the official forums.

Best regards,
GN
Guillermo, does the same apply to Nuendo 6?. I'm planning to invest into 2nd N6 workstation and the US price is still to be beaten .
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#22
27th September 2013
Old 27th September 2013
  #22
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Hello,

Quote:
Guillermo, does the same apply to Nuendo 6?. I'm planning to invest into 2nd N6 workstation and the US price is still to be beaten .
No, Nuendo has the same price in Europe as in the USA, on our online shop it has a price of 1,700 USD and on the european website it is 1699,00 Eur.

Best regards,
GN
#23
27th September 2013
Old 27th September 2013
  #23
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Quote:
Originally Posted by Guillermo N View Post
Hello,



No, Nuendo has the same price in Europe as in the USA, on our online shop it has a price of 1,700 USD and on the european website it is 1699,00 Eur.

Best regards,
GN
1700 USD = 1260 euros according to Google.
#24
27th September 2013
Old 27th September 2013
  #24
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Quote:
Originally Posted by Guillermo N View Post
Hello,



No, Nuendo has the same price in Europe as in the USA, on our online shop it has a price of 1,700 USD and on the european website it is 1699,00 Eur.

Best regards,
GN
Unfortunately not. I got a quote from South Africa Steinberg Retailer:.

Nuendo 6 incl. VAT! ( why? since I'm going to ship it to Namibia) = 2201.34 U$ . Plus I'll have to pay NAMIBIAN VAT again. So TOTAL: 2564.22 U$!!!

Price from EBAY: 1700U$

But the most important is: Will the US version of NUENDO6 6 authorize from Namibia?. I don't care about SA support .
#25
30th September 2013
Old 30th September 2013
  #25
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Hello,

Quote:
Originally Posted by Yutaka View Post
1700 USD = 1260 euros according to Google.
Yes, but it is like Apple products, it is the same price but one is in Euros and the other one in USD. The exchange rate is something different.

Quote:
Unfortunately not. I got a quote from South Africa Steinberg Retailer:.

Nuendo 6 incl. VAT! ( why? since I'm going to ship it to Namibia) = 2201.34 U$ . Plus I'll have to pay NAMIBIAN VAT again. So TOTAL: 2564.22 U$!!!

Price from EBAY: 1700U$

But the most important is: Will the US version of NUENDO6 6 authorize from Namibia?. I don't care about SA support .
That is a completely different story, unfortunately you are in a country where we do not have direct distribution.

Quote from our website:
"Steinberg Media Technologies GmbH directly distributes its products* in the following countries:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom"


* All products except Nuendo. In the above listed countries, Nuendo is being distributed by Yamaha Music Europe and is also available via the Steinberg online shop.

Yes, the US version of Nuendo 6 should activate as well.

Best regards,
GN
#26
27th November 2013
Old 27th November 2013
  #26
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GN, you still there? I just picked up C7 & am receiving this message when I try to download to the e-licenser:

"The activation code you entered was intended for use within the USA and you seem to be located outside the USA. While you can still proceed to activate the license, you might not receive any official technical customer support or updates in case you are located outside the USA as this version may be a gray import.

We therefore highly recommend that you immediately return the package to the dealer where you purchased it, claim a refund , and contact an official Steinberg dealer to receive a version of the software listed for your country."

To activate the license anyway, click 'OK'.

The thing is, I'm in the US at the same address that Steinberg shipped C7 to in the first place! I did not click OK because of the recommendation to return the product for refund. Don't want to lose out on a refund, like the fellow above.

2nd funny thing: my MySteinberg password is suddenly no longer recognized, so I can't even fill out a return form (even as the return window of two weeks is closing).

What gives? Appreciate any advice you might have.
#27
27th November 2013
Old 27th November 2013
  #27
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Hello,

Quote:
Originally Posted by BoyBee View Post
GN, you still there? I just picked up C7 & am receiving this message when I try to download to the e-licenser:

"The activation code you entered was intended for use within the USA and you seem to be located outside the USA. While you can still proceed to activate the license, you might not receive any official technical customer support or updates in case you are located outside the USA as this version may be a gray import.

We therefore highly recommend that you immediately return the package to the dealer where you purchased it, claim a refund , and contact an official Steinberg dealer to receive a version of the software listed for your country."

To activate the license anyway, click 'OK'.

The thing is, I'm in the US at the same address that Steinberg shipped C7 to in the first place! I did not click OK because of the recommendation to return the product for refund. Don't want to lose out on a refund, like the fellow above.

2nd funny thing: my MySteinberg password is suddenly no longer recognized, so I can't even fill out a return form (even as the return window of two weeks is closing).

What gives? Appreciate any advice you might have.
Strange, if you are in the US you shouldn't receive that message... but as I mentioned before if you are, simply click on ok or contact your internet provider, it seems that they (or you ) have a proxy server re-directing you outside the US.

If you cannot access your MySteinberg account you will have to send me a PM with the email address that you used to register at MySteinberg, then I will be able to find your account and reset the password.

Best regards,
GN
#28
27th November 2013
Old 27th November 2013
  #28
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I received this reply from Steinberg support:

"There is no need to worry if you really are in the US. The Geo tag might be faulty, or any information of your computer might be misinterpreted. The message is only a reminder in case you are not located in the US, but the license will be correctly activated and you will be entitled to technical support from your local team as soon as you register your products in MySteinberg."

So, should be good to go. As to the second part, I will try to access MySteinberg later tonight. I'll PM you if the problem (accessing the account) lingers... my most hearty thanks to you and the Steinberg team for your quick answers and great support!
dmd
#29
5th December 2013
Old 5th December 2013
  #29
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I also have a copy of Cubase 7 US and want to upgrade to Cubase 7.5. When I try to buy it after logging into my Steinberg account, the price is $49 but when I add it to the cart it shows as 49 euros (not US dollars anymore). Is that because I'm in Brazil? If upgrading from Brazil will I have to pay the euro price even if my copy is a US registered copy? I could ask a friend which is in US right now to buy it for me from there (it'd involve giving him my credit card number etc...) but is there a way I can buy it directly from here with the $49 price or my only option is to pay the euro price?
#30
5th December 2013
Old 5th December 2013
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Quote:
Originally Posted by dmd View Post
I also have a copy of Cubase 7 US and want to upgrade to Cubase 7.5. When I try to buy it after logging into my Steinberg account, the price is $49 but when I add it to the cart it shows as 49 euros (not US dollars anymore). Is that because I'm in Brazil? If upgrading from Brazil will I have to pay the euro price even if my copy is a US registered copy? I could ask a friend which is in US right now to buy it for me from there (it'd involve giving him my credit card number etc...) but is there a way I can buy it directly from here with the $49 price or my only option is to pay the euro price?
Dmd, im in the same boat as you!!!
Im also from Brazil and would love to pay in USD instead of Euros
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