Got Cubase 7 US version , need help .

[Bashar]

Yes, you have to send a copy of your passport and social security number to steinberg for it to work....

Ps: your good enjoy

[Nick_Dawes]

Official response from Steinberg...

"Greetings,

As of December 5th 2012, Steinberg began a program called the Steinberg Geo Targeting Activation Routine. This process has been created to help contain grey market sales activity in certain Countries where there have been issues with currency and imports. Not all countries are affected in the same way and not all non-US countries are unauthorized to receive and activate Steinberg software.

Occasionally, very legitimate instances arise where customers are either on a US military base abroad, or possibly purchased a product at home in the US and activated the product in a different country and they will see the Geo Targeting Activation Routine error message. This message is a notification and will not impede the operation of the product, nor will it keep legitimate customers from receiving technical support or customer service.

I have provided our valued authorized resellers with this email message so they can share it with customers in case any questions arise. Please have confidence in you buying decision and your choice of resellers. Thanks for buying Steinberg products.

Please contact me directly if you have any concerns.
Thanks,
GPK

.......................................................................................................................

www.mixing-mastering-online.com

[WhySoLazy]

How I can contact GPK directly?

[Cpt.Credible]

This is ********, i also bought my copy of Cubase off ebay, not a mention of country restrictions and they happily shipped it to Norway and now (not tried installing it yet). I discover it is a US only version and that it is officially supported only in the us !?!?!?

What is the consumer supposed to do / have done here ?

[vinvanda]

according to that statement it should work fine. if it doesnt then get a refund on ebay

[wfstudios]

hi everyone,

im another one to be added to this victim list.
I am from Australia and I bought a Cubase 7 from ebay / US.

It says on the front of the box near the bottom in fine print - US Version: This software can be activated and is officially supported only within the US.

Im contacting Australia authorised dealer (yamaha music) to see if I can get a legitimate answer about this non-sense.

Has anyone had success installing US version outside of US yet ? with full access to updates (very important) and support (not so important) ?

Im not even going to try installing it until I do more research, because I guess once youve installed it and registered in your name , then you really can't return it :\

This situation sucks.

[Bashar]

If you are having trouble activating, get a proxy that changes your geo location, enter your address at 91210 zip code... I am sorry that steinberg is doing this! software is universal when you buy it, its enough the world is suffering with other media distribution...

[wfstudios]

well , here is the official response from Yamaha Music who is the ONLY Australian authorized dealer listed officially on the steinberg website.

I quote response.

"Hey Mark,
This is something that we have only come across a few times. It is not Country specific except for within the US. So copies of the software from the US can only be activated in the US. Copies purchased anywhere else are freely activated anywhere else.

Unfortunately we do only provide support for Australian customers (however if you purchased the software elsewhere then change your registration to here that works as well).

So long story short if you try and activate the product when you are going to download the license it will fail because it is not within America. My suggestion would be to contact the place of purchase for a return and purchase the product within Australia.

Regards"

So be warned people these US versions definitely will NOT activate outside of the US and updates and support will be unavailable.

Stupidest thing ever.

[Bashar]

Its very EASY to get around this, Log in using a PROXY, VPN or anything that will change your geographical location, just google it! the server will think you are in the US and activate it, its beyond easy, or get a friend in the US to enter it into your account there....

[wfstudios]

im just going to return it , im well over it and this ebay seller.
but thanks for the suggestions.

[pgstudio]

I just bought my cubase 7 in USA and activated here in Brazil.

When i installed it, the installer showed a message saying that i was outside USA and my copy maybe a copy from the grey market and i may not receive support, but it has an option to register it anyway. I authorized and its working very well here!

[wfstudios]

Originally Posted by pgstudio

I just bought my cubase 7 in USA and activated here in Brazil.

When i installed it, the installer showed a message saying that i was outside USA and my copy maybe a copy from the grey market and i may not receive support, but it has an option to register it anyway. I authorized and its working very well here!

Do you have access to updates aswell ?

If so then thats very good for you , but it would seem that this activation acts differently in every country and for Australia you simply just can't activate a US Version code.
Thats how it seems anyway , im not willing to try because it will weaken my case for a return.

The ebay seller is providing poor customer service , just keeps asking if it has been opened ? Im like no it has not been opened but the plastic seal wrap has been taken off , but I still have that too and can provide it back with the return.

Pain in the ass this is , wasting time , money and creativity time.

[pgstudio]

Originally Posted by wfstudios

Do you have access to updates aswell ?

If so then thats very good for you , but it would seem that this activation acts differently in every country and for Australia you simply just can't activate a US Version code.
Thats how it seems anyway , im not willing to try because it will weaken my case for a return.

The ebay seller is providing poor customer service , just keeps asking if it has been opened ? Im like no it has not been opened but the plastic seal wrap has been taken off , but I still have that too and can provide it back with the return.

Pain in the ass this is , wasting time , money and creativity time.

Well, the only warning i had was the message that i may not have customer support bla bla bla. I installed the recent updates and its smooth.

[TNM]

ANYONE can download updates can't they? Unless they changed that too. EDIT - just checked.. yes.. just direct links on their support page.. easy...

however this stinks and is the first i have seen of this in the software world. WOW steinberg.. just.. WOW...