Rode has stellar customer service. I bought a used K2 from Sweetwater, had it for about 3 years, then it started to sound weird. I sent it off to Rode's repair shop in CA. The tech called me and said he couldn't find anything wrong with it, but since I think there is something wrong, he'll send me a brand new one! It turned out that the variable polar pattern on the power supply was stuck in omni, so I offered to return the brand new mic. They were more than happy to let me keep the brand new one. Can't speak any higher of a company!