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Old 6th February 2006, 06:45 AM   #13
DaveH
Gear maniac
 
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Join Date: Sep 2005
Location: Northern California
Posts: 288
Thumbs down Tascam

My experience, my comment:

Unless Tascam changes their colors over night I would not have anything to do with a X-48.
For me it doesn’t matter how “great” the product may be. Tascam support has been bottom of the barrel.

I have a pair of DM-24’s and a pair of MX-2424s. Also GigaStudio 3.
The support for ALL of this has been a pain in the %$#@*.

I would drop GigaStudio in a heartbeat if I hadn’t bought a dedicated computer and about $8,000 in sampled software.
( VSL Pro is just one of the packages).

If fact last time I got support for GigaStudio3 they were insulting.
It took 30 minutes to get routed to tech support. Then 2 hours 40 minutes to
get someone in tech support only to get routed back to a “secretary type” person
who could barely be bothered to get the right “code” for an upgrade from one version
of gigastudio to another.

(Edit: Yes BCGOOD, GigaStudio crashes on a regular basis.
But it crahes less often with a dedicated computer with NOTHING else on it).

If this was an isolated experience I would have over looked it.
But I have not had ONE pleasant experience with Tascam.
(To date no other company has been worse to deal with.)

Tascam dropped support of the MX-2424s at the hint of the new X-48.
(About a year ago, and the X-48 has not shipped).

I would look toward another company for better support.

Just my opinion.

p.s I am arranging a demo of the Radar V.
Check the threads, their support is reported as great.
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