I just can speak for myself but my experience with HCL was great. I just received the affinity I ordered next day of testing the "possesed" di box.
As a customer, Albert@hcl always was helpful with all my questions and they reply my messages same day or next day at last, even they sent me photos for the packages with my address written in the top and the receipt for the shipping including a translation. Also in my last order, they emailed me because a delay of one day in the shipping! all of this without asking.... thumbsup
Best Regards,
Synthi.