[b0ssa]

Originally Posted by Jim@SSL

Bossa had paid for additional licenses that he was unable to use. There seemed to be some system-specific issue that we were unable to resolve, despite his best efforts with our support team within our support system. We have not been able to replicate some of these issues in-house.

As once a plug-in is authorised under V3 we have no way of wiping it from the unit without a factory reset the unit would have to be returned to us and re-set in order to make a "return" of the purchased goods.

I might add that we belive that the next software update may have solved his issue, but without testing on his particular system we have no way to confirm this.

We have found a solution allowing him to roll back to V2 if he desires and a compromise about his additional purchased plug-ins.

Thanks Jim.