[b0ssa]

Originally Posted by Coyoteous

Yeah, the squeaky wheel gets the grease... but you shouldn't have to throw a fit or beg to get some grief compensation. Unfortunately, the bigger the company, the bigger the liability due to admission of faulty product... Toyota, anyone?

Of course, no one was ever killed by a runaway Duende, but the idea is the same, just to a much lesser extent. The bottom-line is as cliched as a county song: you pays your money and you takes your chances. I try to get the best deals to offset loss.

You vote for form, function, quality, value and service with your dollars. You also support the company and pay for future development... both for you and the people that steal. DSP can keep the theft down, but with reliability strikes as well as the inherent, it's a hard sell.

Rambling back to the big co. thing: I have internet, landline and TV with the same cable company. They are essentially a monopoly, as the alternatives are really not as good across all three services in this area. Well, they keep raising their prices disproportionately to service.

To make a really long story shorter, I had lots of problems in the transition to HD and with internet reliability before that. I'd call and complain, ask for some remedy and get a few dollars credit for the problem... hardly worth the effort, but it was the principle.

I was actually helping them troubleshoot problems on my node, and learned quite a bit. One day when I called with a problem, they really blew me off, made me mad and I threatened to quit. I was instantly connected to the secret and magical "retention dept."

I expect to get a few bucks off as usual, but this guy was like: "I can give you 25% off for a year." I was shocked and silent and he came back with: "okay, how about 50%?" I muttered a few "uh's" in disbelief and he goes: "50% plus free HBO and Showtime?"

Who knows what I might have got had I muttered some more, but I said okay and the call was over. The blissful year of the $100 cable bill came and went. Mine was frozen, too... so, with the increases, it blossomed up to well over $200 at the end, and continues to climb.

Would this work again if I threw another fit? I dunno... I doubt I could fake one. Lastly, they have a feature where incoming calls show up on the TV screen. It's been totally unreliable, but they say that part is free, so they don't support it... I'll stop there, but you get the idea.

How many months has it been now since V3.1 was released? It's pitiful... I was offered the refund but I would then have to pay for shipping plus the 85 Pounds to clear my card. And this is to correct an issue that should have been fixed before the release of the software. But then again every software company I know of hides behind a EULA at the time of installation. And that's meant to protect them from any responsibility.
I don't know any other industry but the software one that hides behind EULA's. This industry needs a world wide shake-up.

There are a number of people claiming that V3.1 is working perfectly for them and I find that hard to believe. It's either that they are only using the two basic plug-ins or that they just haven't noticed the issues. There are too many documented issues otherwise.