 Delays, Weathed
To put things in Perspective, The RMA was issued on 19 October 2009 the microphone was sent on 31 December 2009. It arrived in the middle of the worst series of blizzards on record. In the mountains of SW Virginia everything shut down Roads were closed for weeks and power and internet was out more than it was on. This is the only year we have ever had when we did not have regular UPS, FedEx and Mail deliveries and pickups. We were trying to get his microphone repaired and returned quickly but the weather did not allow this. It is our policy to make all repairs in a timely manner. All microphones sold by our European Distributors are serviced in Europe, this does not apply to microphones that are bought in the US which have to come back to the US. Andrea's microphone is on the way back to him by UPS Tracking #1ZY985VC36756667650
John Peluso |