Quote:
Originally Posted by Seablade  Folks a couple of things...
1. If you are having issues EMAIL HARRISON! Seriously. They have been very good about support from everyone I have talked to.
2. You can also get on IRC via the Help>Chat or following the URL link in the documentation and get help there if someone is around(Usually is during daylight EST). State you are having a problem, what the problem is and give them a few minutes to get back to you. (Or if I am around I will try to help you out as well).
3. Saying, It doesn't work... doesn't really help track down a problem. State what you are doing, what you expect Mixbus to do, and what it actually is doing. For instance for the above people, what doesn't work? Does the installer not work? Or does it not start up after you have installed?
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Seablade |
I appreciate your help around here, and I speak only for myself... but this
is a discussion board. Commenting on problems with products is a valid reason to post. I do acknowledge that many times the content of such discussions may be ill-conceived or counterproductive. Nonetheless, I think we should all keep a balanced perspective.
For example, I find it worthwhile to see when for whatever reason, many users have similar problems. Contacting support in and of itself is a good thing. But discussions on message boards have a unique benefit of de-mystifying problems, because we can see what other users are experiencing. I realize Harrison seems to have very good support, but as we all know, not all companies are as prompt or descriptive with information.
Kind regards,
-SD