Quote:
Originally Posted by briansmallroom  From my experience, NI has 3 major problems:
1) Their authentication scheme is a pain in the arse. The "NI Service Center" has serious problems. Most recently, when attempting to upgrade my copy of Traktor, the Service Center got stuck in a endless loop of upgrading. It was a real pain to get that squared. I can't even really tell you how I got it sorted, it was just a long process of uninstalling and reinstalling.
2) They're slow updating their products. It seems like bugs stick around for a long time.
3) Their customer support is pitiful. I've not had any first hand experience, but the internets are full of people complaining that it's been weeks since they sent a support request with no response.
That being said, I currently own and use Traktor and Komplete 5, and they are both fine products. |
Slow to update their products? I bought the East West Gold symphonic orchestra pack a few months before the intel Macs came out a few years ago. They gave up and refused to support it. A few months later they offered me a supported version at only about $299 I think.
If I ever meet the guy in charge of customer service, I do believe I'd turn him into a racoon.