Gearslutz.com - View Single Post

dannygold · 19th September 2009

My bitch is that UPS says their policy since July is to send ground packages back to the shipper after the 3rd attempt instead of holding it like they used to. I have NO problem with signature required.

While we're at it I asked them to hold it yesterday, they said they would... went there this afternoon (20 minute drive) and they said it was out on the truck because I requested the hold "too late" yesterday. They said to come back today between 7pm and 7:30. Arrived at about 6:50 (another 20 minute drive) and there were already 30 people ahead of me (that is in NO WAY an exaggeration). Took about 45 mintutes to get the package.

Oh yeah and if you call customer service and don't enter a tracking number the robot it tells you to call back when you have one without offering the option of an operator.

Now can I complain about UPS?

19th September 2009	#7
dannygold Lives for gear Joined: Apr 2007 Posts: 1,851 Thread Starter	My bitch is that UPS says their policy since July is to send ground packages back to the shipper after the 3rd attempt instead of holding it like they used to. I have NO problem with signature required. While we're at it I asked them to hold it yesterday, they said they would... went there this afternoon (20 minute drive) and they said it was out on the truck because I requested the hold "too late" yesterday. They said to come back today between 7pm and 7:30. Arrived at about 6:50 (another 20 minute drive) and there were already 30 people ahead of me (that is in NO WAY an exaggeration). Took about 45 mintutes to get the package. Oh yeah and if you call customer service and don't enter a tracking number the robot it tells you to call back when you have one without offering the option of an operator. Now can I complain about UPS? __________________ Danny Gold