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UPS actually recently made it a hell of a lot harder to redirect stuff. I work in customer service and the inevitable little screw-ups happen. Recently I called UPS to redirect a shipment, but was told on the phone by our "Preferred Representative" that the only way to redirect the shipment was using their UPS Worldship software (that we don't use for many reasons). The representative said that they started this recently because fraud was ramping up.
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