Quote:
Originally Posted by Riv  You're not really trying to argue that it's "for the customer's benefit," are you?
If it's acceptable practice, then it should be acceptable at any other store. In my part of the world, it's certainly not common practice.
I don't really care how concerned they are for inventory control. The minute that a store starts treating me - one of their customers - as a potential criminal, I have a problem with it. Same as I would if it happened at any other store.
Riv |
I guess that depends on your definition of what a benefit is. If the person at the door finds that your salesman made a mistake that you did not know about, could that potentially be beneficial to you? If you bought 8 cables, but only 7 were in the bag and the person at the door caught it, I would be thankful. That's just the part of the world that I come from.
I don't think that they treat people like criminals. If you brought your own guitar in to "test out a new amp", then took your guitar out of it's case and then grabbed a $4,000 guitar off the wall and swapped it with your old one, then you can clearly see why this policy is in place.
You really think that Guitar Center thinks all of their customer's are criminals? Or do you think that maybe the policy is in place because of examples like the last paragraph that I wrote? Two seconds of showing your receipt is their way of making sure things are correct. They have to check everyone's receipt (whether a Les Paul or a magazine) because it's policy. When you check everyone's receipt, it's a policy. When you check only some receipts, then it looks like people are being singled-out. The former makes more sense and it's more efficient. If too many things get stolen, then the prices go up. All of a sudden, it
does becomes your problem. Or you could just take the two seconds for someone to verify your receipt.
It's just my opinion, but I feel like you're really stretching on the whole "I'm being treated like a criminal" claim. I just don't buy it. I've personally seen people that were thankful that the door guy caught a mistake. They had a smile on their face when they were thanking him. It kind of suggests that they were delighted. I've never met anyone that was delighted when they were being treated like a criminal. I'm not suggesting that you have a preconceived attitude or anything. Or am I?