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Originally Posted by Brent_in_Sydney  Hmm..I dont think we have an uber pipe connecting AUS to the Rest of the world or anything secret. Looking through the DUC there's a bunch of positive comment - some negs but generally positive: Is Source Connect a viable tool? - Digi User Conference Linking studios over internet - Digi User Conference voice over sessions done remotely-percent? - Digi User Conference
Not only that, but the reason Im speaking up here is on behalf of a company that have been really responsive of feedback and developing cutting edge solutions. I guess I just respect them alot and want to speak up on their behalf, not trying to be argumentative! As I say, in my experience, I've heartily recommended them to clients in Aus and NZ and if you search their user directory you'll see a lot of folks have taken up the solution here, but I don't get calls complaining about it or hear negatives at all.
If I were having issues with their solutions, I'd turn up the latency to see if that stabilises it, double check I was running the latest version matched with the right version of PT and if all that was solid then call their suppport lines to work through it. There's no need to put up with an inferior solution that you've paid good money for - others have it sorted, Im sure Source elements can be of help troubleshooting the problems you are having. |
I have to agree Brent. These guys are great when it comes to both support and addressing concerns. It does work extremely well and sounds so much better than the ISDN codecs we're all used to.