|
Not really too much to add on top of what has already been said.
One question - are there language barriers at play here?
We deal with clients from all over the world, and even with clients whose first language is English, there are huge differences in how they describe their intents with the mix and desires for the master.
With unattended sessions, it always pays to spend some time up front conversing with the client to ensure there is a proper understanding of the descriptive language being used.
|