Oh yes. I know this situation all too well. I bought 1 reel to have my 38 calibrated and the tech put on the work order the tape is junk. After making a call to Phill Paske from RMG he wanted me to take picks of my heads and guides. WHAT?? I just had this thing serviced from a Tascam authorized dealer and repair shop! I would have thought if I had a problem they would have told me about it. Short story long, he sent me another reel and wanted me to send back the first reel. At first I agreed, but when I got the second one I found NO return label for the first reel. You mean to tell me that due to your company's fault I have to pay to send this piece of junk back to you at my cost?!?! I don't think so. I wound up buying ATR Magnetics tape and love it. Yes it is more expensive, but in this case you get what you pay for. The site is
ATR Magnetics, LLC The people are very nice. They will go out of their way to help you. Some love RMG, I do NOT.