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Originally Posted by Silvertone  Wow, this is not the case I just had. I was try to register some new computers and monitors and the link was not working. Called Apple and was picked up in less than 5 minutes and I was talking to tech support. Had everything done 10 minutes later... never had that with a lot of other computer/software based companies... I was a happy camper anyway... |
Sure. This is what they always seem to be doing well. I had a faulty OSX installation DVD and 2 days later I got a new one.
But as soon as it comes to software support, all you get is either nothing or clueless folks on the phone. I only remember being at a friends studio a while back, he had some issues with his interface and Logic (I don't exactly remember what it was), so we called the Pro App support (which he had subscribed to). The person on the other end of the line was... well, I rather don't say what I think of him - just so much that "clueless" would be quite an understatement.
In addition, at least when it comes to software, I also expect user wishes to be heard and realized. Plus, I do of course expect at least some more or less regular bugfixes. In case of Logic, this is clearly not happening at all anymore, at least not during the last 2-3 years. Now, it might very well be that they're all too busy working on the next big bang, it might as well be that hiring someone like Mr. Lebolt speaks volumes for some, but that doesn't help with the fact that Logic 8 has some outstanding bugs and annoyances that would require some urgent fixes - and they'd better be released yesterday. Just that they weren't. Currently, Logic support is simply not existing.
Add to this Apples lack of communication. Of course, we all know that this is "typical Apple behaviour", but then, as long as the applications you're using are supported fine (such as in quick bugfixes and proper updates), who cares. It's just the combination of no communication and no software updates/support is really as arrogant as it gets. I can't imagine any other company to get away with such a behaviour towards their (partially extremely) loyal customer.
In the end, someone as Dave Lebolt being hired by Apple might indeed be a good sign. But it might as well be too late already. I mean, us Logic users are waiting for a decent bugfix since over a year already. And they hired DL just now... so, to see some effect of that move, it might just take another year or two.
For me personally, this is the last year of waiting for a decent Logic update. If they don't deliver, I'm back to Windows, regardless of how much it'll hurt to finally leave what could've become the finest sequencing software in the world.
- Sascha