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Originally Posted by Sascha Franck  Ahem - good for you to have a direct contact. Just that this doesn't mean anything for us mere mortals. Apples support is non-existant.
- Sascha |
I'm a mere mortal. I had a problem with an upgrade, got no relief from the people who answer the phone for support, so I uploaded my complaint to several prominent Apple forums and to a couple of places where it got picked up and blogged about. Some people on the Apple forums were incensed that I would bother them, but I really needed that Final Cut Studio upgrade to work. The cross-grade number simply did not work. I was accused by two people of lying (gee, thanks), but the fact is, I went back to the Final Cut package from rev 1 and the original number didn't work as the key, either.
So, after being insulted in several places on the 'net and thoroughly blown off by low-level Apple support, the head of pro-apps emailed me and assured me he had looked up my history (I've had, I think, 15 Apples and thousands of dollars of Apple sw) and knew I wasn't lying and btw, here was a number that should work.
I'm not the kind of person who backs off when there's something wrong. I can take a lot of flak if I have to in order to make something right.
That being said, I don't feel like I should have to fight anyone else's battles, since I'm so battle-scarred myself and I do think the guy has a right to privacy.