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STRANGY · 4th June 2009

elambo, please re-read my earlier post....

"its very frustrating that us users currently experiencing problems due to acknowledged buggy drivers learn via an SSL rep posting on a public forum that we have to wait for the finishing touches to be made to a new reverb VST prior to release of the new drivers for Duende!?"

you should then realise I know that Jim has said it's running late in this very post. Really there are 2 annoying issues here:

1. a new reverb vst seems to be largely responsible for holding up the release of new much needed fixes/drivers...

2. not being informed through the official tech support system as a customer that there is a delay, rather I'm fobbed off and find out through a unrelated internet forum as a sales pitch to keep prospective customers keen...

If anyone cares, more specifically:

1) I have already emailed SSL to state that im not sure i want v3 drivers, I would rather a fix to v2xx without a major overhaul resulting in a different product to what I purchased... having just spent £400 on something that barely works, I am not yet intending to increase the channel count in order to appreciate all of v3's claimed benefits... to be honest I use this purely for mixing so I'm not at all bothered by the improved latencies... I bought this external DSP card expecting 32 channels with minimal CPU hit. logically in my setup until i can afford/choose 64 channels I would appear beta off with a v2xx fix..

2) I've been in contact with SSL re: problems for over 4 weeks now yet learn more on a forum? why not officially notify that the drivers are two weeks late (SSL's website still says 1st of June) - I have not yet had a reply to my last email a week ago... why should I have to take 'Jim @ SSL's word on a forum I don't frequent (yes i know it's legit) that v3 is about 2 weeks late? what reassuarnce is there, this date may move back again while everyday my Duende gathers dust...it's come down £25 since i bought it, my no quibbles return period has now expried... and to add insult to injury - sounds like the Beta drivers are running bloody marvelous at SSL HQ... why not let us have them, from my exoerince the released drivers are effectively still beta...i.e. sounds like in my brief experince that v2 was never fully functional... no offence to Jim in sales, but the info regarding the delay has reached me in order to keep interest in a new product alive and kicking... a courtesy email from tech can go a long long way...

elambo - understand that I'm waiting for a fix to problems - having heard how nice the unit can be in demo mode I started mixing down a project using these plugs... I can;t wait much longer for a fix ... I can tell you that myself and most of the people having problems would rather be mixing down right now

of course it's good, of course it can work for some...but people out there are experiencing fundamental problems with Duende... which really ought not to occur in a commercial, mature device!

4th June 2009	#123
STRANGY Gear interested Joined: Jun 2009 Posts: 10	elambo, please re-read my earlier post.... "its very frustrating that us users currently experiencing problems due to acknowledged buggy drivers learn via an SSL rep posting on a public forum that we have to wait for the finishing touches to be made to a new reverb VST prior to release of the new drivers for Duende!?" you should then realise I know that Jim has said it's running late in this very post. Really there are 2 annoying issues here: 1. a new reverb vst seems to be largely responsible for holding up the release of new much needed fixes/drivers... 2. not being informed through the official tech support system as a customer that there is a delay, rather I'm fobbed off and find out through a unrelated internet forum as a sales pitch to keep prospective customers keen... If anyone cares, more specifically: 1) I have already emailed SSL to state that im not sure i want v3 drivers, I would rather a fix to v2xx without a major overhaul resulting in a different product to what I purchased... having just spent £400 on something that barely works, I am not yet intending to increase the channel count in order to appreciate all of v3's claimed benefits... to be honest I use this purely for mixing so I'm not at all bothered by the improved latencies... I bought this external DSP card expecting 32 channels with minimal CPU hit. logically in my setup until i can afford/choose 64 channels I would appear beta off with a v2xx fix.. 2) I've been in contact with SSL re: problems for over 4 weeks now yet learn more on a forum? why not officially notify that the drivers are two weeks late (SSL's website still says 1st of June) - I have not yet had a reply to my last email a week ago... why should I have to take 'Jim @ SSL's word on a forum I don't frequent (yes i know it's legit) that v3 is about 2 weeks late? what reassuarnce is there, this date may move back again while everyday my Duende gathers dust...it's come down £25 since i bought it, my no quibbles return period has now expried... and to add insult to injury - sounds like the Beta drivers are running bloody marvelous at SSL HQ... why not let us have them, from my exoerince the released drivers are effectively still beta...i.e. sounds like in my brief experince that v2 was never fully functional... no offence to Jim in sales, but the info regarding the delay has reached me in order to keep interest in a new product alive and kicking... a courtesy email from tech can go a long long way... elambo - understand that I'm waiting for a fix to problems - having heard how nice the unit can be in demo mode I started mixing down a project using these plugs... I can;t wait much longer for a fix ... I can tell you that myself and most of the people having problems would rather be mixing down right now of course it's good, of course it can work for some...but people out there are experiencing fundamental problems with Duende... which really ought not to occur in a commercial, mature device!