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He should have adjusted the playback deck to match the tape. If the problem is very minor, you may be able to compensate with a slight EQ and possibly a delay as small as a 1/4 sample. Otherwise, it needs to be retransferred with greater care.
Generally if one channel is lower than the other, it's because the zenith is wrong or perhaps the tape and or head was dirty. It's also possible that the record machine was at fault and none of the dozen people or so who approved it caught the problem.
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