theblue1,
Quote: "Or not... I dunno about you, but I have run into the occasional vendor who just spits in your face when you ask them to support their products. Mind you, it's a very small percentage, I think. But the exceptions can stick in your mind... and your gut.
Back around '88 I decided to 'get serious' and bought a $4400 '386. It was a PC Magazine Editor's Choice and on paper it looked great.
It was, let's be nice... a collosal disappointment. From top (a "15 inch" monitor that displayed DOS and later Windows screens in an approximately 10" diagonal window) to bottom (a "285 watt" power supply that had a printed label indicating it was a 185 watt power supply with an additional hand-written sticker with the simple legend "215 W" scribbled across it).
When I called the then-high-flying vendor, the sales rep who had treated me like royalty on the way in essentially gave me a boot up the trouble shute when I called to ask why, among other things, the PS (which on the itemized bill cost a few hundred bucks!) was far under spec. We went around and around and the best we could come up with was that he'd give me an RMA and they'd charge me an 18% restocking fee. Let's see... 18% of $4400 is -- two boots up the...
As far as towers go, I'm firmly committed to building my own.
On the latptop front, I bought a refurbished Dell Inspiron with a 7200 rpm drive and a Pentium M and I really, really like it. But I know from looking at the Dell site that they make a whole lot of other laptops that really wouldn't fit my bill. And I'm afraid that I like this machine so well that my next laptop will have a very high bar to leap..."
-theblue1
Well I'm basing my position on my experience with Digidesign's tech. support. Which has been very good so far. But we'll see.
Rob G..
