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Originally Posted by elambo  For your sake I hope you're right. For my sake I hope you're wrong. |
I hear ya- I wish I was wrong too- I wish there were more hours in the day so this wouldn't matter so much. ProRemote is expensive and I will explain (but only this once).
I just released Oblique Strategies for the AppStore. It should be in there any day now and that's free. Why do I mention this?
The point I'm making is that I wish I didn't have to charge any money for the software. I'm just happy knowing that it helps other people and that I wasn't alone thinking I needed something like this. It's nice to feel included!
The truth is that the cost of the software is mostly for tech support- i.e. my dedicated time to sort out any problems people are having. I don't want you paying top dollar for a piece of unsupported crap software. I think ProRemote is the opposite of that but I'm biased. People have come to expect answers from me in minutes, not days.
On the other hand I also need to keep the price high to weed out folks that just like to play with gadgets and don't "actually need" ProRemote.
As you know, DAWs are notoriously complex and no two systems seem to be setup the same way- which requires an enormous amount of my time to help people resolve any setup issues, etc... About 1% of my customers have trouble which is completely manageable but I had to be cautious anyway. Tech support takes me away from my "real" fulltime job and from adding features to ProRemote in my spare time and fixing bugs. There is no other way that I can think of handling this predicament. I have a few hundred customers which also prevents me from lowering the price. When I have a few thousand customers I will quit my full time job, lower the price of ProRemote and add a buttload of features. I wish that were today.
I always listen to my customers which is why I released the light edition, however I can only do things within reason and unfortunately my resources are slim. Luckily because I have a large user base I will be able to devote a fair amount of time to the code without further losses. You see, ProRemote was developed by me at a loss. It has taken me over a year and month now to get this software in gear. ProRemote was ridiculously expensive to develop, no company would ever have paid my expenses for this. I work as a consultant so my hours are the only way I get paid.
There are also some personal reasons that no one would care about that forced me to charge $150/copy for my time. The thing that is weird is last year, when I did the public beta and announced the price, no one complained about it. It was only when it actually went for sale that I got crapped on by every bird out there! :-)
Hope this helps people be less angry and by all means, continue to vote with your wallets!!! (but please be mindful that bad reviews based on price help no one).
best,
alex