[whyteguy]

Well I purchased from Sweetwater, EastWest Symphonic Orchestra Platinum Pro XP and Registered with EastWest Customer Support on the phone to walk me through the process, called same to walk me through the Free Upgrade Path while online; Upgrade done and Paid for as per EastWest Customer Service, I have the Receipt.
Friday, July 26, 2008 I received an Email saying that I would not receive the Symphonic Orchestra Platinum Pro XP to Symphonic Orchestra Platinum Complete with "PLAY" Upgrade, shipping already paid for, because my EastWest Symphonic Orchestra Platinum Pro XP was not Registered. Well it is, but you see if it is not Registered then I must pay for the Upgrade, $200. I Sent EastWest my Registration and Invoice for the Upgrade to Symphonic Orchestra Platinum Complete with "PLAY," the response from EastWest was "OK!"
However, I then Received another Email response from EastWest this one a Forward from guess who? Native Instruments... Native Instruments Emailed EastWest (the corporation I registered my product and purchased the upgrade to "PLAY" from) NI told EastWest I was Not Registered and so Not to receive the Upgrade to "PLAY."
Question, does Native Instruments own EastWest, if not, what is this relationship EastWest has to Native Instruments?
I own NI Komplete 5 and Kore 2. No Comment on Kore 2 today or any NI product as I really do hope Native Instruments/EastWest honors my Registration and Upgrade to "PLAY." Yep I am afraid of NI, Native Instruments Customer Service can eat-up hours at a time and leave you with what you came with, the same problem. If EastWest is NI's "lady" (so to speak) what a shame, Native Instrument's Customer Service is already overwhelmed.
Anyone out there with the same situation, or am I Alone?
My Login name goes back to the "Average White Band," the twist? "Average Whyteguy"my sense of humor, I was always "The "whyteguy" in the band and my music is pretty darn Funky at least to my ears, I can't RAP but Funk, R&B, Blues, Latin...etc.