Quote:
Originally Posted by dj.el  ... the bag rips at one of the seams AND one of the zippers breaks off... |
This might be a long shot... but I got a story.
I bought a pair of Ray-Ban sunglasses once, and after a brief little honeymoon they slipped out of my pocket one day and smashed on the pavement. It was my friend's sporting goods store, and she gave me this plan: Write directly to Ray-Ban. Make up this story... admit the glasses "got broken," but claim that the lenses
slipped out of the frame on the journey to earth, and
then broke, so technically these were faulty and it was their fault.
I said, what the hey, worth a try... I wrote up a nice letter, with this slightly fraudulent story...
and they sent me a new pair of glasses for free!
Stunned, reeling, I held onto the mailbox for support-- and I thought, y'know, you take it right to the top, those people at the top know where it's at... what's one damn pair of sunglasses compared to a customer's undying loyalty? The little fish at the Guitar Center certainly don't look at life this way...