Here's one.
I use to go into Guitar Centers to do training.
My advice is.... if you have a product specialist from ANY manufacture pay attention to them!
They are there to help and increase the knowledge base of you staff!
Basic..... the more you know the more you sell.
Customers really like it when they can talk to a person who knows what they're talking about! Don't You?
Morning trainings are not that hard. But it seems like all of the employes feel like they are being punished.
I've had Managers blow me off too!
I have done my fair share of flying across the country, putting together training documents, bringing breakfast for a 9 o'clock training and nobody shows up!
The only question that product specialist seem to get is "do you have any swag?" OR can I have an NFR. That's it!
Companies spend A LOT of money sending guys out to help your guys so I think it would be a good thing to pay more attention to the specialist who are trying to help you!
Just a thought.