| Anyone care to speculate (strictly as a percentage of overall sales) how many sales GC has lost simply because the GC saleperson didn't have even the slightest notion of what the customer was trying to buy? Never even heard of it? Once I waited for what felt like an eternity while a salesperson searched for a product on the GC computer system. He wasn't listening to what I asked for - he was on his own little mission to waste my time, it would seem. Once he was finally able to look up from the computer screen, I pointed to the product on the shelf directly behind him.
I shop at GC alot - because I know what I want and I will take the time to force the salesperson to understand what I want to buy. I would probably be considered a pushy customer.
You need more knowledgeable employees. You don't have one single GC employee in the Chicagoland area that knows more about computer-based audio recording than me, and I'm just a hobbyist. That's not acceptable. I can get NO new or useful information about any product in a GC store from a GC employee. That's just wrong.
And honestly I'm not anywhere close to being an expert on audio recording - far from it. I'm stilll learning. But I know what products are out there - I read the magazines - I go to the manufacturer's websites - I read forums like these. I would think GC employees would too, but seemingly they couldn't care less about the product that they have to sell. |