Quote:
Originally Posted by Dave Derr  Hey guys. Someone emailed me to look at this post. I think we already answered one of you. This isn't a common problem that I know of, but we would be glad to fix it for free, since the circuit is very simple, and we do not get many repairs back.
If you go to our website or look on the back of your manual, there is an email contact or phone number. Let us fix your unit so you don't have to be "embarassed" or nervous at all. Our technicians take pride in fixing things fast and having you back to work in no time. Even if something is out of warranty, we have the policy of fixing it for free, since working up an invoice, and billing the customer may well take longer than the repair itself. |
Hey Dave thank you for answering quickly.
I sent you a mail at your Techsupport address on the ELI website 2 days ago about that. (I think it's the email address you mention above)
It's very kind of you to propose me a free repair, I really appreciate that but since I'm living in France, it would cost me more than a tech to send it safely to the US & have it back.
I was just asking in the case it was a common issue that I could fix by myself.
But again thank you for the proposal, you're great.
S.