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Originally Posted by aquafreak  on the topic of getting the runaround, well, i called apple tech support back in december (i'm in the u.s.) and i coincidentally got a musician - after a period of skirting the subject, he said yes we are aware of the firewire issue. then he put me on hold for about 3 mins, and came back and confirmed that yes, we are using the agere chipset. |
This is why I said you don't get useful help for technical audio questions unless you happen to get someone for whom it is a hobby. You got lucky and got such a person. :)
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Originally Posted by aquafreak but after further questions, i can't tell if this is no questions asked. the reason i'm not sure is they gave me this line about how if it's a 'customized' macbook, then it's subject to a hefty (i think they said 25%) restocking fee. and then they said adding memory constitutes customizing ??????? |
From Apple's point of view if you pick any options at all on your mac it's custom (as in something they don't sell out of an apple store). Which means if you add ram, a 7200 rpm hard disk, glossy screen, etc. you have a 'custom' mac.
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Originally Posted by aquafreak and here i was thinking i'd have my little electronic music setup back in november. blah. |
I know this pain, I was planning on having my digital DJ setup done in December (bought Traktor Scratch on Black Friday here in the US). But I want to use some fw i/o boxes too and I've been in fw hell since.