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Originally Posted by Ethan Winer  I think it's really inappropriate to be discussing in public stuff like how the other guys' company handles their customer service. 
Mike, we have shipped to Austria many times. It's not as expensive as you might think. But if you want DIY advice, you know you'll get it from all of the participating vendors.
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Ethan,
I was simply letting JWL know that the guy had aready commented about contacting you guys about shipping before JWL posted.
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The main problem with premade products is delivery to Austria, I don't know how studios in the country deal with that, I guess they're all carefully insulated between the walls or something, since I've never seen any production studio here with RealTraps or any other commercial product other than foam. The delivery would cost more than the simplest kit I'm afraid, so it's DIY or die for me.
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Though Realtraps does ship to Europe regularly, contact us on the website for more info.
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That was in no way commenting about your customer service as I am sure it is GREAT!!
Lets not start a pissing war..
Glenn