| Um.....
ok.... My personal view/suggestion...
I never had any major problem with GC, then again never thoroughly enjoyed GC....
My suggestion, which is based off of my personal experience and heresay through others.....
I'm not sure what your full timer/ part timer ratio is... But I would suggest having 2 or 3 full timers for a specific department that really do know their stuff.
2 or 3 guys in "pro audio" that know a lot about outboard gear...signal flow...the works...
Have 2 to 3 guitar freaks in the guitar section and so on and so forth...
Perhaps raise their pay for their knowledge and service... more extensive training... make them read gearslutz.com religiously!
My biggest complaint personally is the selection of gear at certain stores... Almost all of the GC's I've been to.. you can't get great/popular outboard gear such as 1176s/LA2A's/Neve stuff ect..... It's all that kind of prosumer/midgrade stuff.... which I understand is somewhat your demographic... but maybe update your "pro audio" section or add a different section for customers who are more serious about their gear and/or sound...
Trying to run or manage a business like GC has got to be tricky... Maybe raise pay and get rid of all commission together or rearrange how commission is done....
Basically, raising pay and obtaining a more knowledgable staff would be great... but like many things in life... easier said than done.
I'd put my bottom dollar on it that 90% of the people who whine and complain about the staff at GC for their lack of knowledge would NEVER work at GC because of the low pay... so what can they REALLY expect?
Oh well.
Best of luck! |