Quote:
Originally Posted by dasmetre  I'm curious to know what happened that upset you. If it was something in our stores, let me know and I will do what I can to make it right.
Eli |
Have you read the "stupidest things you ever heard in guitar center" thread? Even if 50% of those stories are true, that's a lot of unhappy customers. I think the worst thing GC does is hire idiots. Of course, you play the hand you're dealt. I considered working there for the discount until I found out about the pay structure.
I'll draw a comparison. When I was younger and still in school I worked for an Italian restaurant. The concept was a fine dining experience at Applebee's prices. Sounds good, right? The problem was, to deliver that fine dining experience the server's had to spend a lot more time with each table than they would have at Applebee's, explaining the specials in great detail, making wine recommendations, fresh parmesan cheese, etc. But the check was still the size of an Applebee's check, and as we all know, servers are tipped based on a percentage of the check. Then, because they had to spend more time at each table, they couldn't turn their tables as fast, meaning fewer guests per night = less money. As a result, they couldn't keep good help. The servers who were capable of giving great service would soon get tired of making $80 a night instead of $120, and they would leave. Thus, a new server would be hired who couldn't tell a Chicken Carciofi from a Spaghetti Bolognese, and he'd inflict his brand of service on the guests, who would promptly find somewhere else to spend their money.
Make sense?
If you take good care of your employees, and allow them to take good care of your customers, your sales volume will grow by 100% in the next year. You have to make happy customers = happy employees. Don't do it the Walmart way.