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Well, here's what I know:
Andrew, you bought a GREY MARKET unit. Your decision to NOT purchase from your local Taiwanese importer was your first mistake. All our international importers are listed on our website, linkable from every gear page. I preach about "buying from your local dealer" all the time, and this case should serve as an example to others that when you try to save a coupla bucks up front by subverting the proper sales channels, you'll lose more than that when everything goes wrong, as it apparently did in your case, for various reasons, which I am not going to get into as I was not a part of any of that mess.
What we were part of was that on 4/26 we received your original unit back from Sweetwater (unannounced with no RA#) and for the last four days we have been pounding on it and trying to make it break on the test bench and there is absolutely nothing wrong with it. Working perfectly. Really. It is being shipped back to them tomorrow completely as new.
My message to everyone is:
Customers: Buy from your local dealer.
Dealers: Sell to your local market.
Andrew, if the unit that you have now is working fine, get on with it and get recording. If there is some stuff on the chassis, clean it with Windex or something, touch up the scratches with a black Sharpie pen, rack it up and forget about it. There is white heatsink goop under the regulator that sometimes finds its way onto other surfaces. Just wipe it off wherever it doesn't belong and don't worry about it. What's important is you have a good working unit.
That's what I would do.
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