Hello:
I am the Operation's Manager for Professional Audio Solutions here in Nashville. While we can appreciate your frustration and are dismayed by your perceived experience with us, I thought it appropriate to set the record straight on this issue. The item you ordered (Vintech 273 - 2-Channel Mic Preamplifier with EQ based on NEVE1073) is what is Considered a BTO (Built to order). We make every effort to keep at least one of each BTO in stock at all times, however when a company our size maintains a relationship with over 70 vendors, and over 10,000 items we rep and with stock that moves as fast as it does it can be a challenge occasionally. Unfortunately, what has made your situation more difficult was at the time you ordered this, Vintech's (a small independent company as well) Operation Manager was in the hospital under serious conditions, which put any order we had with them for replacement units on BACKORDER STATUS. Despite the issue with Vintech, they expedited the BTO in less than a week (normal build time for these units is up to 4 weeks) and we (Pro Audio) upgraded you to 2nd day shipping from ground at no additional cost for your troubles.
Pro Audio Solutions is a 10 year old company that prides itself on serving its customers. If you were to ask
ANY of our long term customers (which include many of the churches and recording studios in Nashville) you will find an extremely high satisfaction rating. While we do in many cases offer a competitive price, we are not in the business of just selling boxes of equipment like many of the competition out there, rather we are in the business of building long term relationships.
Again, we apologize for any perceived problems you incurred. Our desire is for all of our customers to be completely satisfied with their experience. In the future, it would be more helpful to call me directly to seek assistance as no one on a public forum like this will be able assist you with an order issue. I am here Monday through Friday 8:30AM to 6PM CST - 615-742-5291 ext 17.
Sincerely,
Philip A. Foster
Operations Manager
Quote:
Originally Posted by amishsixstringe  I ordered a Vintech preamp from Pro Audio Solutions of Nashville Thursday because the price was right and sweetwater didn't have it in stock at the moment. At first, I was excited, because after placing the order online, I was called shortly after to make sure that I had the required power supply before they shipped my box from their Florida warehouse. I let them know that I had the supply and they could ship. He assured me that I would soon receive an email with a tracking number. Well, the weekend passed and no email. So, I called them up Monday morning to inquire about the tracking number. The person on the phone told me he'd have the warehouse send me the tracking number in the next couple minutes. That day, right before they were going to close, I called again, since I never received an email at all. He told me that the warehouse never called him back and that he'd have the tracking emailed soon. Today is tuesday near closing time and still no email. Now, I should be expecting the package in a day or two, but since I have no tracking number I can't leave my house for too long just in case the package arrives. So, I did that today....and no package. I guess I'll just sit here all week to make sure I can sign for it. A few minutes ago I attempted to email their customer service to let them know I'm a little upset and make another attempt at obtaining tracking. Seconds after I sent it, the email was sent back saying that the account was not available. So, now I'm getting a little steamed. The price was nice, but I really wish I would have just ordered from Sweetwater now. Have you guys had much experience with this company?
Neil |