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Originally Posted by dj!  Just for the record, our ticket system shows that we replied to T_R_S's email the day after it was sent. It might have ended up in his spambox, it might still be underway, or little Internet gremlins might have eaten it--which, I don't know. At the moment we are doing our best to figure out the cause of the problem.
-- dj! @ audioease.com |
An automated response isn't really helping anybody, it's only a confirmation that the mail did arrive at the correct address.
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Originally Posted by T_R_S Funny how you respond here and I get no response on your own forum! tutt |
Very weird indeed.
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Originally Posted by T_R_S Does an automated email count? stating
"We are recieved your request and we will try to resolve this issue as soon as possible."
That was on July 17.
Holiday's that's right I forgot you Europeans take July and August off.
Anyways the point is moot now we replaced all Alitverbs in all the sessions with something else. |
I agree partly. You bought a product and want it to work correctly, however as there are many computer configs and installs it can be very hard to pinpoint the exact problem and as a small company it's hard to give everybody direct support. Though the time you have been waiting is much too long.
I have only heard stories of good support from Audio Ease, so we can assume this is an exception for which there probably is an explanation.
In the meantime you could have used the RTAS version. Which is known to work very good, also the small latency you'll have is just a slight larger pre-delay, which shouldn't be bothering much, you can always tweak the pre-delay of the reverb to make it shorter and end up with the same end result.
I would never run an IR reverb on a TDM chip, that's a bit a waste of resources, well maybe if your computer is not so fast or if you also run a lot of virtual instruments you might need to do it. I agree, if it's advertized and sold as working, it should work, but I can also imagine it's hard to do correctly. Even Digidesign/TL Space isn't without problems...